Technology Use Case

See how technology companies can use Workday Prism Analytics.

Answer key questions by blending CRM, CPQ, satisfaction, usage, case management, Workday data, and much more in your own data hub for finance and HR.

Example of a Workday Prism Technology Industry Emerging Products Profitability Dashboard

Questions you can answer.

  • What kind of revenue growth should we expect based on our sales pipeline?
  • Which customers are renewal risks or opportunities for cross-sell?
  • How is our professional services group performing? What is its capacity and utilization?
  • What are our subscriber usage details so we can invoice and bill more accurately and timely?

Data sources you can ingest.

  • CRM system
  • CPQ system
  • Case management system
  • Customer satisfaction surveys
  • Contingent labor/freelance system
  • Usage statistics warehouse

Blended metrics you can generate.

  • Revenue analysis
  • Forecasted revenue from contracts and opportunities vs. actuals
  • Collections/bad debt analysis across revenue streams
  • Revenue generated per skill set
  • Customer satisfaction by customer/product line
  • Customer profitability
  • Number and frequency of customer engagement touchpoints
  • Renewal rates across usage metrics
  • Cross-sell and up-sell ratios
  • Project profitability
  • Trended demand forecasts
  • Retention risks
  • Opportunity cost to meet capacity
  • Skills forecasting
  • Variance analysis (person, project, region, and so on)
  • Product profitability
  • SKU-level profitability
  • Usage seasonality and trends