Retail Use Case

See how retail companies can use Workday Prism Analytics.

Answer key questions by blending POS, inventory, order, social media, NPS, Workday data, and much more in your very own data hub for finance and HR.

Workday Prism Analytics retail story analysis dashboard

Questions you can answer.

  • What are the true labor and fixed costs required to execute and deliver a buy online, in-store pickup business model?
  • How are our stores performing across our omni-channel strategy?
  • How is our new product performing across channels, regions, stores, and variations?
  • How do we improve customer retention?

Data sources you can ingest.

  • POS system
  • Inventory management system
  • Social media data
  • Online/in-store review data
  • NPS survey system
  • Order management system
  • Task management system 
  • Procurement/supply system
  • Third-party geospatial system
  • CRM system

Blended metrics you can generate.

  • Cost by step in business process
  • Labor and supply costs
  • Time to fulfill each order
  • Variance to plan
  • Target areas for improvement
  • High-level view of store revenue
  • Online revenue by store region/zone
  • Identifiable traffic to or from various channels
  • Customer profiles tied to visit frequency and purchase history across channel
  • Engagement rate and customer satisfaction by store, region, and variation
  • Employee training gaps and completions aligned to customer engagement activities and satisfaction
  • Customer sentiment and review rates per channel, region, variation, and supply chain
  • Customer satisfaction index in total and by location
  • Percent of customer complaints and type
  • Percent existing customer revenue growth
  • Employees by location and role
  • Employee training program statistics