Help, Knowledge, and Case Management

HR knowledge and case management—the easier way to deliver help. 

HR service center showing a listing of cases.

WHAT YOU CAN DO

Provide answers to HR questions—fast.

Empower your people with knowledge management that gets them the answers they need, whenever they need them, in one place. And if employees can’t find what they’re looking for, they can seamlessly create a case and get one-on-one assistance.

KEY CAPABILITIES
  • Case creation
  • Case status tracking
  • Confidential case management
  • Integration with Microsoft® Teams and Slack
  • Robust knowledge management

“73% of full-time U.S. workers today expect their employer to provide a high level of employee self-service.”

—CPA Practice Advisor, June 2018

Man sitting with resources coming from laptop.

A people-friendly way to help your people.

Why ask your employees to use yet another system to get their questions answered? With Workday, you can provide the HR services and support they need, right where they work.

One easy-to-use hub for every HR need.

Provide knowledge management access to real-time information and case creation in the same system you already use for HR, payroll, and more.

Seamless integration with collaboration tools.

Empower employees to find HR help quickly and easily in the apps they use every day, such as Microsoft® Teams and Slack.

Easy, personal, and secure case management.

Knowledge base showing articles about international assignments.
HR case management solution.
HR Answers dashboard showing a case conversation.
A case routing rule being created in HR Answers.

Quickly find answers.

 

Personalized knowledge management articles make it easy for people to find answers to common questions.

Open cases at the moment of need.

Our HR case management solution allows employees to quickly open a case, right where they ask their questions. 

Solve cases faster.

Case managers get a detailed case history, along with contextual HCM data about the employee, so they can quickly provide relevant, personalized answers.

Keep it confidential.

Security levels can be selected for groups or individuals. Only those involved with the case have access to the confidential information inside.

Knowledge base showing articles about international assignments.

Quickly find answers.

 

Personalized knowledge management articles make it easy for people to find answers to common questions.

HR case management solution.

Open cases at the moment of need.

Our HR case management solution allows employees to quickly open a case, right where they ask their questions. 

HR Answers dashboard showing a case conversation.

Solve cases faster.

Case managers get a detailed case history, along with contextual HCM data about the employee, so they can quickly provide relevant, personalized answers.

A case routing rule being created in HR Answers.

Keep it confidential.

Security levels can be selected for groups or individuals. Only those involved with the case have access to the confidential information inside.


See how we get
you live fast.

Ready to talk?
Get in touch.