HR Case Management Software

The help your people need, easier and faster.

HR questions? No problem. Workday simplifies the whole experience—delivering quick answers to your employees and easy-to-use tools for creating and storing HR knowledge for you.

Screenshot of Knowledge Case Management Help Center dashboard, displaying quick answers and recent cases.
Screenshot of Knowledge Case Management Help Center dashboard, displaying quick answers and recent cases.

WHAT YOU CAN DO

Drive employee self-service.

Provide a frictionless, hyper-personalized self-service experience so your people can access relevant information, tasks, and support. Avoid unnecessary navigation pains or traditional ticketing queues.

KEY CAPABILITIES
  • Personalized self-service

  • Microsoft Teams and Slack integrations

  • Confidential case handling

  • Workload management

  • Integrated business process workflows

  • Automated response templates

  • Gen AI knowledge articles

HR services and support in one place.

Relevant answers to every question.

Make it easy for your people to find what they’re looking for—without tickets. Built-in natural language processing allows Workday to understand what people are asking and deliver the answers they need.

Help served where it’s needed most.

Empower your employees to find HR help quickly and easily in the channels they use every day, such as email, mobile, Microsoft Teams, Slack, and more.

Intuitive, personal, and secure case management.

Screenshot of Help Center dashboard shown on desktop
Initiate case creation in your workspace of choice, including desktop, mobile, and Microsoft Teams.
Screenshot of HR Answers dashboard showing a case conversation.
Screenshot showing function of creating a case routing rule, with adjustable security permissions.
Screenshot of Knowledge Case Management dashboard with AI-powered Workday Assistant displaying relevant answers and documentation.

Quickly find answers in the Help Center.

Workday makes it easier for people to discover answers with access to relevant topics, knowledge articles, and cases.

Open cases at the moment of need.

Allow employees to get help from anywhere, whether they’re at their desk or on the go. 

Solve cases faster.

Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.

Keep it confidential.

Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.

Create content in a flash.

Our next-gen AI, Workday Illuminate™, generates and translates articles with AI, effortlessly pulling questions and answers from your knowledgebase.

Screenshot of Help Center dashboard shown on desktop

Quickly find answers in the Help Center.

Workday makes it easier for people to discover answers with access to relevant topics, knowledge articles, and cases.

Initiate case creation in your workspace of choice, including desktop, mobile, and Microsoft Teams.

Open cases at the moment of need.

Allow employees to get help from anywhere, whether they’re at their desk or on the go. 

Screenshot of HR Answers dashboard showing a case conversation.

Solve cases faster.

Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.

Screenshot showing function of creating a case routing rule, with adjustable security permissions.

Keep it confidential.

Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.

Screenshot of Knowledge Case Management dashboard with AI-powered Workday Assistant displaying relevant answers and documentation.

Create content in a flash.

Our next-gen AI, Workday Illuminate™, generates and translates articles with AI, effortlessly pulling questions and answers from your knowledgebase.

See how we help you succeed.

Ready to talk?
Get in touch.