Help, Knowledge, and Case Management

HR knowledge and case management—the easier way to deliver help. 

HR service center showing a listing of cases.

WHAT YOU CAN DO

Provide answers to HR questions—fast.

Empower your people with knowledge management that gets them the answers they need, whenever they need them, wherever they prefer to work. And if employees can’t find what they’re looking for, they can easily create a case and get one-on-one assistance.

KEY CAPABILITIES
  • Case creation
  • Case status tracking
  • Confidential case management
  • Integrations with Microsoft® Teams, Microsoft Viva, and Slack
  • Robust knowledge management
Man sitting with resources coming from laptop.

A people-friendly way to help your people.

Why ask your employees to use multiple applications to get their questions answered? With Workday, you can seamlessly provide the HR services and support they need in the workspace they prefer.

More relevant answers to every question.

Make it easy for your people to find what they’re looking for—and avoid tickets. Built-in natural language processing allows Workday to quickly understand what people are asking and deliver the answers they need.

Seamless integration with collaboration tools.

Empower employees to find HR help quickly and easily in the apps they use every day, such as Microsoft® Teams, Microsoft Viva, and Slack.

Easy, personal, and secure case management.

Knowledge article workspace with published articles.
HR case creation
HR Answers dashboard showing a case conversation.
A case routing rule being created in HR Answers.

Quickly find answers.

Personalized knowledge management articles make it easy for people to find answers to common questions.

Open cases at the moment of need.

Our HR case management solution allows employees to quickly open a case, right where they ask their questions. 

Solve cases faster.

Case managers get a detailed case history, along with contextual HCM data about the employee, so they can quickly provide relevant, personalized answers.

Keep it confidential.

Security levels can be selected for groups or individuals. Only those involved with the case have access to the confidential information inside.

Knowledge article workspace with published articles.

Quickly find answers.

Personalized knowledge management articles make it easy for people to find answers to common questions.

HR case creation

Open cases at the moment of need.

Our HR case management solution allows employees to quickly open a case, right where they ask their questions. 

HR Answers dashboard showing a case conversation.

Solve cases faster.

Case managers get a detailed case history, along with contextual HCM data about the employee, so they can quickly provide relevant, personalized answers.

A case routing rule being created in HR Answers.

Keep it confidential.

Security levels can be selected for groups or individuals. Only those involved with the case have access to the confidential information inside.


See how we get
you live fast.

Ready to talk?
Get in touch.