HR Service Delivery

HR service delivery that really delivers.

HR service center showing a listing of cases. 2020R1

WHAT YOU CAN DO

Provide answers to HR questions—fast.

Workday Help is a self-service experience. It allows employees to get answers to commonly asked HR questions, reducing the need for case creation. 

When complex questions arise, our case management solution seamlessly provides an easy way for employees to create cases and follow them to completion.

KEY CAPABILITIES
  • Case creation
  • Case status tracking
  • Confidential case management
  • Knowledge articles viewable in Slack and on mobile

“73% of full-time U.S. workers today expect their employer to provide a high level of employee self-service.”

—CPA Practice Advisor, June 2018

A single platform for all your HR needs.

Rather than having to navigate to multiple portals for answers, Workday provides real-time access to information and case creation in the same system you already use for HR, payroll, and more.

Easy, personal, and secure case management.

Knowledge base showing articles about international assignments.
Knowledge base showing article about international assignment.
HR Answers dashboard showing a case conversation.
A case routing rule being created in HR Answers.

Quickly find answers.

Personalized knowledge articles make it easy for people to find answers to common questions.

Open cases at the moment of need.

Our HR case management solution allows employees to quickly open a case, right where they ask their questions. 

Solve cases faster.

Case managers get a detailed case history, along with contextual HCM data about the employee, so they can quickly provide relevant, personalized answers.

Keep it confidential.

Security levels can be selected for groups or individuals. Only those involved with the case have access to the confidential information inside.

Knowledge base showing articles about international assignments.

Quickly find answers.

Personalized knowledge articles make it easy for people to find answers to common questions.

Knowledge base showing article about international assignment.

Open cases at the moment of need.

Our HR case management solution allows employees to quickly open a case, right where they ask their questions. 

HR Answers dashboard showing a case conversation.

Solve cases faster.

Case managers get a detailed case history, along with contextual HCM data about the employee, so they can quickly provide relevant, personalized answers.

A case routing rule being created in HR Answers.

Keep it confidential.

Security levels can be selected for groups or individuals. Only those involved with the case have access to the confidential information inside.


See how we get
you live fast.

Ready to talk?
Get in touch.