AGENTS / Sana Concierge
Sana Concierge
Resolve employee requests end-to-end with AI-native service delivery for HR and IT. Faster support. Fewer HR tickets. Happier employees.
AI AGENT outcomes
Turn employee requests into instant resolutions.
Reduce ticket volume.
Get answers to policy questions and complete routine tasks instantly.
Eliminate manual triage.
Hand off complex cases to specialists with fully prepared history, context, and recommended next steps included.
Speed up resolutions.
Automate onboarding, offboarding, and software access requests across Workday, ServiceNow, and hundreds of other connected tools.
Gain visibility and control.
Track response times, case history, and team workload in one workspace, so nothing falls through the cracks.
“[Sana Concierge] embeds AI into the core people platform of Workday, enabling the team to work more efficiently and prioritize better support for colleagues and managers.”
Martha MacMillan, GBS Senior Operations Manager
SPECIALIZED SKILLS
The new era of employee service is here.
01
Self-Service & Policy Intelligence
Empower your workforce with instant answers and effortless task completion.
02
Case Resolution
Streamline complex HR case management to deliver faster, more accurate, and personalized support.
03
SOP Automation
Automate HR and IT standard operating procedures for your employees from hire to retire.
04
Case Management
Track, route, and secure every case in one place to gain total visibility across your enterprise.
Meet Sana. Your single agentic experience.
Grounded in the rules your business runs on, Sana orchestrates AI agents that operate in the background to get real work done. Just ask Sana, and Sana takes care of the rest.
UNIFIED EXPERIENCE
One trusted agentic platform. Zero friction.
Workday unifies agents, products, and pricing on one governed foundation making it easy to deploy AI securely and maximize your ROI. No bolt-on solutions. No lawless agents.
Related Agents
Explore other specialized AI agents that are reinventing how work gets done.
Core Products
From hiring and onboarding to payroll and learning, we built the only AI-native platform you can trust for your most critical asset—your people.
Flex Credits
Workday Flex Credits is a pay-as-you-go pricing model that gives you immediate access to AI agents and platform innovations. So your costs are directly aligned to the value you gain.
Sana Concierge FAQs.
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Discover how Workday can help your organization succeed in the AI era.