Workday Flex credits
Fast, frictionless access to AI.
No procurement delays and no token guesswork—Workday Flex Credits is an AI pricing model that gives you access to AI agents and our latest AI platform innovations as soon as they’re released.
How Flex Credits work.
Test before you invest.
Get started with Complimentary Flex Credits to explore agents in production, and test for free in non-production.
Scale with a subscription.
With real production data to help you plan and budget, you can scale AI with confidence. Your Flex Credit subscription is a bulk purchase of credits you draw down over the year.
Use what you need.
Credits are consumed when agents or applicable platform capabilities are used in production, aligning your costs to value.
Shift as your priorities change.
Turn capabilities on or off and redirect credits instantly as your business needs evolve, all without additional procurement cycles.
“Instead of manually running reports to find data gaps, Workday Payroll Agent surfaces them instantly, saving time and ensuring accuracy.”
—Director, Payroll
Platform Consumption Console
Gain complete visibility.
Get full transparency into credit usage and manage costs. The Platform Consumption Console (PCC) gives leaders a clear, detailed view of exactly where credits are going.
What’s included.
You can use Flex Credits on AI agents built by Workday, AI platform innovations, and Sana.
AI agents.
Meet the team of agents that actually understand your business. Grounded in trusted Workday data and bounded by your enterprise guardrails, they get real work done—the right way.
Workday Data Cloud.
Your HR and finance data, finally working together. The Workday Data Cloud uses zero-copy technology to deliver secure, real-time insights across the enterprise, without the engineering overhead.
Sana from Workday.
Sana is the superintelligence layer that puts AI agents to work across every corner of your organization. It's more than a new experience—this is the new work day.
Questions? We have answers.
What are Workday Flex Credits?
Workday Flex Credits is our usage-based pricing model for AI and platform innovations. With Flex Credits, Workday delivers transformative AI to you faster and with costs aligned to the value you receive, not token guesswork.
Flex Credits are credits purchased in bulk and applied across any eligible agent or platform innovation. When you are on the Flex Credit model, you gain immediate access to our latest AI innovations and capabilities as they are released. No waiting for signatures. No new procurement cycles.
Why is Workday offering its AI agents and innovations on a usage-based model instead of the traditional per-employee subscription model?
If you're used to per-employee pricing, here's the key shift: Flex Credits charge for the work AI completes on your behalf, not the number of employees in your organization. Your investment is tied to usage, not headcount.
The Flex Credit model gives you access to new AI innovations immediately and allows you to execute seamlessly as your priorities change. If your AI strategy shifts–like expanding Self-Service Agent to a new field employee team, or giving your analysts Planning Agent to help get data insights faster–you can simply make the changes you want in the product and use agents how you need. Your credits shift automatically with your usage.
No new procurement cycles, no logging a ticket with Workday. That’s the flexibility of Flex Credits.
How exactly are Flex Credits calculated and used—is it per transaction, per user, or something else?
Flex Credits are consumed based on specific capabilities or "skills" defined for each agent on the Flex Credit Rate Card. Each metered skill is assigned a specific number of credits based on its estimated value in terms of time saved and efficiency gained. For example, the Self-Service Agent’s instant information retrieval skill uses 1 credit per action, and the autonomous task completion skill uses 5 credits per action.
Workday’s AI agents are metered by task completion or specific actions rather than user counts or interaction time. The purpose of metering by outcome or action is to align costs to value delivered by the agent, not tokens used.
What are Complimentary Flex Credits and how many do I get?
To get you started, Workday offers an annual allotment of Complimentary Flex Credits based on your company size.
With Complimentary Flex Credits, you can test and explore agents and AI innovations in production, and generate real usage data to help you budget with confidence.
How is this different from token-based pricing?
Workday Flex Credits are aligned to the value a customer receives, not the tokens used. Agent use is metered when a task is complete. Many of our competitors use upcharges based on headcount, token counts, or other cost-related metrics. They are passing the costs of tokens onto their customers without considering the value to the customer.
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