Flex Credits

Workday Flex Credits is our usage-based pricing model for AI and platform innovations. With Flex Credits, Workday delivers transformative AI to you faster and with costs aligned to the value you receive, not token guesswork. Flex Credits are credits purchased in bulk and applied across any eligible agent or platform innovation on the Flex Credits Rate Card, providing greater predictability than a pay-as-you-go approach. When you are on the Flex Credits model, you gain immediate access to our latest AI innovations and capabilities as they are released. No new procurement cycles. No logging a ticket.

If you're used to per-employee pricing, here's the key shift: Flex Credits charge for the work AI completes on your behalf, not the number of employees in your organization. Your investment is tied to usage, not headcount. The Flex Credit model gives you access to new AI innovations immediately and allows you to shift as your priorities change. You can simply use the capabilities you want and your credits shift automatically with your usage. No new procurement cycles, no logging a ticket with Workday. That’s the flexibility of Flex Credits.

Flex Credits are consumed based on specific capabilities, events or agent skills defined for on the Flex Credits Rate Card. Each metered capability or skill is assigned a specific number of credits based on its estimated value in terms of time saved and efficiency gained. For example, the Self-Service Agent's instant information retrieval skill uses 1 credit per action, and the autonomous task completion skill uses 5 credits per action.

To get you started, Workday offers annual Complimentary Flex Credits based on your company size. With Complimentary Flex Credits, you can test and explore agents and AI innovations in production, and generate real usage data to help you budget with confidence.

Workday Flex Credits are aligned to the value a customer receives, not simply the tokens used. For example, when a customer uses an agent built by Workday, we meter when a defined task with known value is complete, and we meter almost exclusively in production. Many of our competitors use upcharges based on headcount, token counts, or other metrics not related to outcomes. They are passing the costs of tokens onto their customers without considering the value to the customer.