MEASURING THE REAL VALUE OF AI
Turn AI efficiency into AI excellence.
Save time. Automate tasks. Do more with less. AI promises greater productivity, but many organizations aren’t realizing the full value of AI. In this global study, learn how you can improve AI outcomes while reinvesting in your people.
Key Findings
The hidden cost of AI.
AI may save you time, but just how much time is spent on correcting, rewriting, or clarifying low-quality outputs? Research shows that the net value of AI can’t be measured by time saved alone.
87
of employees use AI at least a few times per week.
85
of employees save 1-7 hours per week using AI.
37
of time saved by AI is being offset by time spent on rework.
1.5
weeks’ worth of time spent fixing AI outputs per employee per year.
ENTERPRISE AI IMPERATIVES
Reinvest in your workforce.
The key to getting maximum value out of AI? Reinvesting in your people. It’s not enough to boost productivity—organizations must prioritize employee training, adapt roles to fit the new world of work, and foster uniquely human skills.
Measure outcomes, not outputs.
It’s time to totally rethink how you measure the value of AI. Instead of focusing on time saved, organizations need benchmarks that track progress over time and KPIs that reward outcome quality.
Rewrite job roles for today’s needs.
AI has arrived, but job descriptions have missed the memo. Conduct a role audit, and formally rewrite job descriptions to include AI competencies, so everyone’s on the same page.
Strengthen human connections.
AI works at its best when it allows more time for connection and strategy, not just more tasks. This helps ensure that improved efficiency translates into stronger performance and engagement over time.
Give your people the support they need.
When it comes to employee fatigue, think beyond perks. Invest in the skills building and role clarity that would reduce rework caused by low-quality AI outputs.
“Measuring success solely by hours saved obscures the real impact of AI on work quality and outcomes. Leaders should evaluate productivity in terms of value created.”