2. Cluster Analysis
Cluster analysis is a grouping technique that takes a massive, diverse dataset and identifies sub-groups that share similar characteristics. Unlike other methods that look for a specific outcome, cluster analysis is exploratory; it seeks to find patterns that weren't immediately obvious.
To run this analysis, think of it as mathematical matchmaking. You pick a few key traits you want to compare across your data. An algorithm then plots every piece of data on a map based on those traits:
Data points that have a lot in common will land near each other, forming a tight cluster.
Data points that don’t share many traits will end up far apart.
By looking at these groups, you can see distinct types or "neighborhoods" within your data that weren't obvious before.
Example: Instead of grouping employees by simple demographics like age or department, an HR team can use cluster analysis to group them by work style preference, benefit utilization, and digital tool proficiency.
Carrying out a cluster analysis results in personas that reflect actual behavior, allowing the team to design hyper-personalized employee experience programs that resonate with the specific needs of each distinct cluster.