Managing employee data across a large utility operation requires precision, particularly as specialized workflows evolve with the organization. ENMAX, which provides regulated and unregulated electricity generation and distribution services, has trusted Workday Human Capital Management since 2014 to support its workforce. The company later deployed Workday Financial Management to retire legacy products and consolidate its core business operations.
As data tracking needs grew, several specialized operational processes outgrew traditional manual tools and standalone spreadsheets. To establish a single source of truth within a unified enterprise platform, the data optimization team leveraged Workday Extend to build targeted, custom apps natively on the Workday platform.
Simplified professional development tracking.
When ENMAX employees applied for company-reimbursed post-secondary education, they signed agreements to repay a portion of the tuition if they left the organization within three years. The process relied on printed applications stored in physical filing cabinets, leaving the HR team without a centralized way to verify active commitments during exit interviews. If an employee left early, administrators could miss outstanding financial obligations, resulting in a potential loss of corporate revenue.
To eliminate this data gap and safeguard company funds, ENMAX built its first in-house Extend app and moved the entire reimbursement workflow into the Workday platform. The team built a digital entry form natively tied to an automated business process enabling active financial commitments to be tracked directly inside the system—making them instantly visible to HR during employee offboarding and reducing the risk of any potential financial leaks.
“From a Workday Extend perspective, the entry form and underlying business process were relatively simple to build,” says Chrissy Galloway, Team Lead for Data and Reporting Optimization at ENMAX. “But because it was one of our first apps, it turned out to be a great stepping stone.”
With our first in-house Extend app, we systemized a place where our education reimbursement data could live to reduce manual work and better satisfy compliance audits.
Team Lead, Data and Reporting Optimization
Simplifying fleet driver compliance with Extend and Orchestrate.
Following this initial success, the team targeted a far more complex compliance risk: managing driver credentials for its extensive utility fleet operations. Operating utility vehicles across the province of Alberta requires strict governmental regulation—including tracking annual driver abstracts, logging vehicle infractions, and proving a three-year clean history during safety audits. Historically, these records lived in disparate spreadsheets. Because the fleet team lacked a centralized tracking system, HR had to manually upload infractions into worker files—an administrative burden completely outside its usual scope.
Training tracking was similarly siloed between basic safety courses for standard drivers and commercial learning courses for large truck operators. This fragmented visibility forced administrators to push redundant training to the entire workforce just to ensure baseline compliance for an upcoming audit.
To resolve this multi-department strain, the team used Workday Extend to centralize all driver compliance data into custom business objects within Workday. Within the Driver's Profile app, a custom business process triggers a Workday orchestration to ingest vehicle utilization records from an external vehicle management system. That external system issues physical key fobs to track which field workers drive specific fleet vehicles. By reading standard CSV files exported from the third-party fob system, Workday Orchestrate automatically populates driver profiles with matching hardware identifiers to create clear records for each driver within Workday. The team further created an integrated dashboard that provides field drivers with immediate visibility into their licensing status and training milestones.
Ultimately, this app establishes a critical framework for long-term regulatory readiness. By centralizing the company's underlying data infrastructure, the solution removes the need for the safety team to manually manage complex Excel spreadsheets for audit purposes. Central administrators can now report directly on these unified business objects, allowing ENMAX to satisfy strict provincial regulations and safeguard the organization against compliance penalties.
We built a dashboard for fleet drivers to track their license and learning status in one place using Extend—helping us avoid compliance audit issues.
Team Lead, Data and Reporting Optimization
A framework for continuous platform growth.
Looking ahead, the team is already planning additional automated workflows for the Driver's Profile app, such as triggering automated business process alerts for expiring driver training. This continuous optimization aligns with ENMAX’s broader roadmap focused on minimizing technical debt across the enterprise. To ensure new projects deliver maximum value, the data optimization team evaluates potential use cases by a strict rubric: assessing whether the app requires data inputs, handles sensitive worker records, or directly interacts with existing Workday platform components.
Immediate development plans involve modifying custom business objects to expand a partner-built leave-of-absence app for pension payments. Furthermore, ENMAX is launching a major initiative to rebuild fixed asset accounting directly within Workday by combining Workday Prism Analytics, Accounting Center, and Workday Extend.
This ongoing platform expansion is supported by a focused effort to increase user adoption, manage change curves with stakeholders, and drive long-term business accountability over app rollouts. Ultimately, building on the Workday Build developer platform allows the utility provider to systematically retire legacy third-party software—consolidating critical operational workflows and modernizing its workforce data architecture directly within Workday.