Delivery Hero operates with a bold ambition: to deliver anything fast. This mission translates to a massive scale, managing approximately 11 million orders daily—or about 127 orders every single second. With a footprint spanning 70 countries across four continents, from Latin America to Asia, the organization is defined by its vibrant diversity and creative DNA.
To manage this complexity and reduce any potential friction, Delivery Hero embarked on a journey to unify its HR operations with Workday.
Standardizing for a seamless experience.
Delivery Hero’s rapid global expansion through various acquisitions created a complex landscape of fragmented systems with multiple entry points for their workforce and especially their people leaders.
With Workday's unified platform, we're trying to harmonize and globally standardize our people processes which is really helping us to take the right decisions and scale as we move along in our whole journey.
Director People Systems
With Workday Human Capital Management, the company aims to bring clarity and efficiency to its daily operations, ultimately allowing their teams and managers to make better-informed decisions while further scaling the company.
By moving towards a single unified platform, Delivery Hero is “trying to harmonize and globally standardize our people processes globally,” Nik Gurjar, director people systems at Delivery Hero explains.
Empowering managers with a one-stop shop.
One of the significant hurdles the team faced was data hygiene and process bottlenecks. Many managers were either unaware of stuck workflows or found navigating them too cumbersome.
By implementing the Manager Insights Hub, Delivery Hero “created a one-stop shop for managers", Gurjar explains. “We had multiple entry points for our managers. So what we were trying to achieve is to simplify things by reducing the amount of menus and dashboards,” Anastasia Belousova, people process and technology manager at Delivery Hero adds.
As a result, the team managed to reduce the number of clicks required and improved overall data accuracy. This simplification effort included customized branding and tailored reporting to ensure that even within a global system, each entity feels represented.
We were exploring all corners of possible customization within the hub so that the managers could feel themselves represented within the experience.
People Process and Technology Manager
Looking ahead: A connected and human future.
Following a successful launch, Delivery Hero is focused on driving adoption through strong communication and regional training. “We relied heavily on our regional people partners who would really make it work and helped our managers so that they are ready to use the functionality,” Belousova explains.
Looking forward, Nik and his team envisions its technology becoming more connected and intelligent. As the global rollout continues, the goal remains to offer an experience that is not only more efficient but also more deeply human for every employee.