Workday Prism Analytics for Communications
Unlock the power of your communications data.
Data is your competitive edge to staying ahead of an evolving communications industry. Discover what you can achieve when you integrate HR, finance, and network data—and much more.
Communications Data Sources
Access critical data, no matter where it’s from.
Workday Prism Analytics empowers HR and finance teams to securely ingest, blend, and transform data from any source with Workday data to support analysis, planning, and custom app building.
Operational systems for supply chain and supplier.
- Network
- Vendor management
- Call record
HCM systems.
- Provisioning
- SSO
- Surveys/engagement
- Time
- Staffing/freelance
- Contingent worker management
- Benefits
Operational systems for revenue and customer.
- Subscriber
- Billing
- Loyalty
- CRM
- Case management
- Point of sale (POS)
- Web and mobile application
Financial and reporting systems.
- Banking and treasury
- Compliance reporting
- Audit reports
- Tax reporting
- Board reports
- Management reporting
Common Communications Use Cases
Turn data into actionable insights.
Look back at historical data to move your business forward.
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What correlations and trends will inform future plans, budgets, and forecasts?
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What was our spend by business unit, location, or cost center?
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How is revenue trending by business unit, location, or cost center?
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What are our trending salary and labor costs over the last seven years by gender, role, location or ethnicity?
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What do our hire and termination counts look like over time?
Understand the health of your business with blended metrics.
Profit and loss (P&L) by business unit, location, or cost center.
Budget vs. actual by business unit, location, or cost center.
Spend and revenue analyses by business unit, location, or cost center.
Diversity index total by location.
Termination trends over time.
Organization composition by manager over time.
Correlation of organizational composition to performance by manager and function.
Bring in extended ecosystem data to stay on top of key business questions.
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What is our global cash position, including investments and FX hedging?
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Where in our SG&A can we optimize spend?
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What is my current turnover rate?
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Are our wages or benefits impacting our ability to attract talent?
Get a complete view of your business with blended metrics.
Cash balance including investments and FX hedging by entity, financial institution, and currency.
Cost category.
Turnover rate vs. industry and competitors.
Recruiting time to fill vs. industry standard.
Wage rates and salaries vs. industry standard.
Blend operational data to keep business running smoothly.
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Which teams are driving the most high-value customer acquisitions?
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How is customer service call center productivity trending by location, shift, segment, or individual worker?
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How is average cost per user trending by segment?
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How is customer churn trending by region or segment? Where are the opportunities to invest more to reduce churn?
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What do our hire and termination counts look like over time?
Make more effective decisions with blended metrics.
Customer profitability.
Customer service effectiveness by customer and worker.
Field service productivity and cost by location and worker.
Cost per user by segment.
Customer churn by segment, region, and customer service activity.
