1. Anchor Roles in Skills and Outcomes
Anchor roles in your organization with the specific outcomes they support and the skills needed to deliver those outcomes. For every new hire, instead of pulling up a templated job description, ask questions like:
- What does this person need to accomplish in the role?
- What capabilities will help them succeed in that work?
- How will they need to work with other teams?
- What kinds of tools, systems, or AI-enabled workflows will they need to use?
- How much change or ambiguity will they need to navigate?
Use those answers as a guide when you evaluate candidates. A startup founder, for example, may need a manager for their growing company who can lead a cross-functional team in a fast-paced environment that’s still scaling fast. To do that, they look for someone with proven skills in areas like cross-functional leadership, operational planning, adaptability, innovation, and AI workflow design.
Looking instead for a specific degree major (i.e. “Business Development”) or X number of years in a management role would be less likely to hone in right away on the role’s most critical indicators of potential success.
2. Make Your Workforce Skills Visible
When talent teams don’t know the skills that exist in their organization, they can’t build skills-based role profiles intentionally. Take time to perform a skills audit. Collect information through internal skills assessments, manager input, and employee profiles in your HRIS system. Encourage people to update new skills as they develop them.
Use your system to maintain a clear view of workforce skills across the organization. That visibility should let you zoom out to analyze skills at the organizational level and zoom in to see them at the team, role, or individual level.
For example, when you need to fill a new role, you can first identify current employees who may already have the right skills to step into it. You can also spot the skills your teams are missing so you can hire or develop talent more strategically over time.
3. Define How Humans and AI Share Work
With AI the primary force pushing job descriptions out of modern hiring, it’s essential to make it a core part of talent decisions. As AI systems take on more analytical and execution-heavy work, the structure of many roles is shifting. Organizations need to define—at an enterprise level—how humans and AI operate together.
Start by establishing how AI is used across the organization right now. Document the kinds of work AI systems handle, how employees interact with AI systems, and when human decision-making and oversight is still required.
Once that structure is clear, reflect it in role design and skills-based hiring criteria. Employees should be hired not just for the work they do themselves but how they can manage and collaborate with AI systems as part of their daily work and adapt as those systems continue to evolve.
4. Become Fully Cross-Functional
Most critical work in modern organizations already spans multiple teams. Product launches, customer onboarding, and major operational initiatives rarely sit inside a single department. Yet teams and hiring managers still design many roles around narrow functional boundaries.
Agile workforce design requires defining how work flows across teams and clarifying how roles contribute to shared outcomes. When designing roles, ask questions like:
- Which teams will this person work with regularly to deliver results?
- What parts of the workflow will this role own, and where will they rely on other teams?
- Where does this role need visibility into work happening in other functions?
- What communication or coordination responsibilities should be built into the role?
- What collaboration skills will help this person operate effectively across teams?
Shared AI-enabled platforms make this coordination easier. Use them to give teams visibility into progress, streamline work handoffs, and reduce delays caused by siloed processes.
5. Prioritize Internal Mobility for New Hires
Agile workforce design depends on the ability to move and acquire talent quickly as priorities shift. Yet many organizations still default to external hiring whenever a new role opens.
Treat internal talent as the first place to look when filling open roles. Employees who already understand the organization’s systems, culture, and goals can often step into new responsibilities faster than external candidates. In fact, Workday research found internal hires are 81% more likely to be rated top performers than their externally hired counterparts.
Take advantage of your internal talent by making it easy for employees to see new opportunities in your organization. Internal talent marketplaces, project-based assignments, and skill-matching tools can all help employees expand their experience and explore new potential roles.
Organizations that move talent internally can adapt far more quickly than those relying primarily on competitive external hiring markets.