Memorial Healthcare System is a leading six-hospital safety net healthcare system with over 17,000 employees across Broward County, Florida. With a primary focus on delivering exceptional patient care, Memorial recognized the immense value in ensuring their workforce—especially the 76% who are "deskless" nurses, clinicians, and support staff—could dedicate their full attention to patients.
Memorial’s strategy was to empower their team, moving essential services away from static desktop systems and paper forms. The goal was to eliminate the need for employees to search for a shared computer to request time off or call payroll for copies of paychecks and W-2s. Memorial’s solution was a mobile-first and cloud-first strategy, utilizing Workday to deliver a seamless, intuitive experience directly into the hands of their caregivers.
Mobile helps prioritize patient care.
For Memorial's team members, time on the floor equals time spent caring for patients. By providing the Workday mobile app, Memorial immediately empowered employees to perform self-service tasks on the go. This not only improved the employee experience but also maximized their capacity to provide care, as they weren’t tied to shared desktops anymore.
This approach was met with immediate enthusiasm from staff, resulting in a remarkable 65% mobile adoption rate within the first 39 days of launch, surpassing industry mobile adoption standards. This sustained high adoption ensures Memorial’s team members remain focused on their core mission.
We have about 76% of our employee population who are considered deskless workers,” says Wadhwa. “We wanted to give them the ability to update their personal information, manage their benefits, request time off, and manage their schedules from their own device, anytime, anywhere.
Senior Director, Information Technology
Streamlined financial approvals accelerate healthcare.
Workday Mobile also transformed efficiency in procurement of patient care supplies. Managers and directors are no longer anchored to their desks for essential business operations like requisition approvals, enabling faster decisions and smoother cash flow. Leaders can now review and approve critical items like purchase requisitions, invoices, and expense reports instantly from their mobile devices. Moving from paper-based to a digital requisition-to-PO solution significantly enhanced the process, accommodating a 50% increase in volume.
This also resulted in greater employee satisfaction, most notably reducing the expense report reimbursement time by 69%, moving from an average of 45 days down to just 14.
Our leaders now have the power to execute administrative approvals on the fly. This capability has truly accelerated our business processes.
Senior Director, Information Technology
Optimizing talent and operational value.
The unified Workday platform provided Memorial with crucial visibility into its workforce, enabling strategic improvements across its talent lifecycle. With better data and streamlined processes, the organization accelerated its hiring process, leading to a 33% reduction in time to fill open roles.
Furthermore, by giving employees access to internal opportunities via mobile, Memorial cultivated a stronger culture of internal mobility, increasing the percentage of roles filled by internal candidates from 38% to 43%. This helps Memorial retain institutional knowledge and ensure continuity in patient care.
The future of Memorial Healthcare and Workday.
Workday continues to be a cornerstone of Memorial Healthcare System's digital transformation. By successfully deploying a mobile-first strategy, Memorial has created a positive and modern employee experience that supports its demanding workforce and allows caregivers to focus on their patients.
I’m happy to say that the mobile application has really brought great value to our organization,” Wadhwa concludes. “Workday lets us flex and meet our business and employee needs now and into the future.
Senior Director, Information Technology