Chipotle is one of America's most recognizable and popular restaurant chains, known for its reliable, quality menu. Given its high-growth track, Chipotle faced the challenge of rapidly moving a high volume of candidates through the hiring process without overburdening its hiring managers.
Upgrading hiring with Paradox’s AI agent.
Chipotle needed an efficient platform to streamline their restaurant hiring, providing the same fast, fresh experience to job candidates that its customers enjoy. To do this, Chipotle partnered with Paradox to implement Workday Paradox Candidate Experience Agent and their new AI agent “Ava Cado”.
Serving the role of a 24/7 recruiting assistant, Ava provides a frictionless and streamlined hiring experience by automating time-consuming administrative tasks. She collects basic candidate information, answers questions, and schedules interviews, allowing managers to focus on their day-to-day operations.
Paradox operates as if we've hired additional administrative support for all our restaurants, freeing up more time for managers to support team members and provide an exceptional guest experience.
CHRO, Chipotle
Reduced time-to-hire. Increased application completion rate.
Since implementing AI into their hiring process, Chipotle has seen incredible hiring results. While doubling the amount of applications they receive, they’ve reduced their time from application to start date drop from 12 days to four. They also saw their application completion rate rise from 50% to 85%.
One of the biggest wins for us is Ava’s ability to support scheduling interviews. It takes a lot of the burden off our General Managers to coordinate interview times.
Senior Product Manager, Chipotle
“One of the biggest wins for us is Ava’s ability to support conversational scheduling for interviews,” said Chipotle Senior Product Manager Chad Hewitt. “It takes a lot of the burden off our General Managers to use their own personal devices to text random numbers to coordinate interview times. Ava is now handling all of that.”
Ava is also multilingual, capable of conversing with candidates in English, Spanish, French, and German. And because she’s mobile-native, candidates can engage with her right in the restaurant by scanning a QR code, and get an interview scheduled in minutes making the hiring process simpler, faster, and more automated for all 4,000+ restaurants in North America and Europe.