Workday Resource Center FAQs

Frequently Asked Questions

How do I find information on my pay, taxes, timesheets, benefits, or job applications?

The Workday Resource Center does not provide access to your organization's Workday application. Please contact your HR or IT department for more information. Due to our security policy, we're unable to provide direct assistance with this type of issue.

 

How do I reset my password?

  1. On the Workday Resource Center Sign-in page, click the Set Your Password button.
  2. Enter your professional email address and click Reset Via Email.
  3. From the email, click the Reset Password button. (Don't forget to check your spam or junk folder if you don't find the email in your inbox)
  4. On the Reset Your Password page, enter your new password twice, Click Reset Password to complete the account setup. 
  5. Access your applications by clicking on the tiles in your new Workday Resource Center. 
    • If accessing the Workday Learning Center, upon signing in you will be prompted to Remember this Device. We recommend that you check the Remember this Device option. If you do not check this option, you will be prompted to remember a device and receive Trusted Devices emails upon each log-in.

 

What is my username?

Your username is the professional email address you use at your organization.  This username applies to all Workday Resource Center applications.

 

My account has been locked. 

After six unsuccessful sign-in attempts, your account will be locked for one hour to protect against illegitimate access attempts. After this, you’ll be able to reset your password by following the steps above.

 

This is my first time logging into the new Workday Resource Center. What do I do?

Look out for the Account Activation email sent directly to your inbox, from no-reply@resourcecenter.workday.com. Please check your junk/spam folders for the message.

 

How do I access my account if I missed the account activation window or didn't get the activation email?

If you’re brand new to the Workday Resource Center, first check in with your organization's Workday Administrator to ensure your account has been set up. If it has and you still haven’t seen the Activation email, we can help! Please email Workday Support - we'll resend it to you.

 

My name and/or email address has changed. How can I update it?

If you’re a Support Contact, you’ll need to raise a Customer Care > Customer Center > My Profile Changes case to make these changes.

If you’re a Training Coordinator, you’ll need to raise a Training Case > Administration > Login Issue case to make these changes.

For Learners, please contact your Training Coordinator.

If you only have access to Workday Community, contact your organization’s Community Administrator with your new name and/or email address.

 

The Forgot Password link isn’t working, what do I do now?

Please ensure you’re entering your complete professional email address on the Reset Password page.

 

What is Multi-factor Authentication (MFA)?

MFA is the requirement to present two or more methods of identity verification in order to access an application, typically something you know (password) and something you have (i.e. mobile device). For the Workday Resource Center this means a username and password, plus one additional factor of your choice (Okta Verify App, SMS, Email).

You can choose to set up only one option or you can set up all three. It is up to you! (We would strongly recommend you set up at least two, to prevent lockout if you change phone numbers or devices).

 

Why am I required to use MFA in certain scenarios?

MFA is a leading security practice recommended by most major security industry bodies and Workday. 

You will be prompted for a second factor based on your unique login patterns. If you regularly log in from the same devices and locations, you may only occasionally be prompted for MFA.  If you log in from unrecognized devices or have an irregular login pattern, prompting will be more frequent.

 

Why have I not been prompted to register for MFA?

Not all users will be required to use MFA immediately from our first rollout on August 19, 2021. New user’s who are required to use MFA, will be prompted to register for MFA when setting up their account. Existing users will be prompted to register based on individual login patterns. 

If you regularly log in from the same devices and locations, it may be a while before you are prompted to enroll in MFA.  If you log in from an unrecognized device or have an irregular login pattern, you will be prompted to enroll immediately.

 

Can I turn off MFA for Workday Resource Center?

No, MFA is required to keep your account secure. The Workday Resource Center automatically determines the appropriate scenarios to prompt you for MFA based on a number of factors, such as your device and location.

 

How do I enroll an additional MFA Factor to my account?

Sign in to the Workday Resource Center. Click on your username in the top menu, and select Settings. On this page, click Edit Profile, enter your password and (if prompted) a second factor. Select Set Up next to the additional factor you would like to enroll, and follow the steps to complete the process.

 

How do I install Okta Verify on a mobile device?

  1. Download the Okta Verify app from the Apple App Store or Google Play onto your primary mobile device. 
  2. Using your computer’s browser, navigate to the Workday Resource Center sign in page.
  3. Enter your professional email address and password credential, then click Sign In.
  4. When prompted to enroll in Okta Verify, open the Okta Verify app, select the + or Add Account, choose an account type of Organization and scan the QR code that appears in your computer’s browser.
  5. The next time you sign into the Workday Resource Center, it should offer to send you a push notification or ask for a numeric code. If you choose the push notification, you will be asked to approve, once it appears on your mobile device. If you chose to use the code, then access the code in Okta Verify and enter it into your browser.

Note: You can only enroll Okta Verify on one device at a time. Authenticating on a second device cancels authorization for the first device.