Frequently Asked Questions

How do I find information on my pay, taxes, timesheets, benefits, or job applications?

Workday Community does not provide access to your organization’s Workday application. Please contact your HR or IT department for more information. Due to our security policy, we’re unable to provide direct assistance with this type of issue.


How do I sign in to the Customer Center?

As of December 9, 2022, the Workday Customer Center is now part of the new Workday Community. Log in to the Workday Community and go to Manage in the navigation menu. From there you can manage your cases, tenants, and so on, and if applicable, your users.


How do I reset my password?

  1. On the Community sign-in page, click Trouble Signing In?.
  2. Enter your professional email address and click Continue.
  3. From the email, click the Change Password link. (Don’t forget to check your spam or junk folder if you don't find the email in your inbox.)
  4. On the Reset Your Password page, enter your new password twice and click Reset Password.

If accessing the Workday Learning Center, upon signing in you will be prompted to Remember This Device. We recommend that you check the Remember This Device option. If you do not check this option, you will be prompted to remember a device and receive Trusted Devices emails upon each login.


What is my username?

Your username is the professional email address you use at your organization.


My account has been locked.

After six unsuccessful sign-in attempts, your account will be locked for one hour to protect against illegitimate access attempts. Please check your email for detailed instructions on how to gain immediate access to Workday Community.


This is my first time logging in to the Workday Community. What should I do?

Look out for the Account Activation email sent directly to your inbox, from Please check your junk or spam folder for the message.


How do I access my account if I missed the account activation window or didn’t get the activation email?

If you’re brand new to Workday Community, first check in with your organization’s Workday Administrator to ensure your account has been set up. If you haven't received the Activation email yet, don't worry! Simply click on the following link to receive instructions via email.


My name and/or email address has changed. How can I update it?

If you’re a Named Support Contact, you’ll need to raise a case by navigating to: Customer Care > Customer Center > My Profile Changes Case to request these changes.

If you’re a Training Coordinator, you’ll need to raise a case by navigating to: Training Case > Administration > Login Issue Case to request these changes.

For Learners, please contact your Training Coordinator.

If you only have access to Workday Community, contact your organization’s Community Administrator with your new name and/or email address.


The Forgot Password link isn’t working, what do I do now?

Please ensure you’re entering your complete professional email address on the Reset Password page.


How do I install Okta Verify on a mobile device?

  1. Download the Okta Verify app from the Apple App Store or Google Play onto your primary mobile device.
  2. Using your computer’s browser, navigate to the Community sign in page.
  3. Enter your professional email address and password credential, then click Sign In.
  4. When prompted to enroll in Okta Verify, open the Okta Verify app, select the + or Add Account.
  5. Choose an account type of Organization and scan the QR code that appears in your computer’s browser.
  6. The next time you sign into the Community, it should offer to send you a push notification or ask for a numeric code.
    • If you choose the push notification, you will be asked to approve once it appears on your mobile device.
    • If you choose the numeric code, then access the code in Okta Verify and enter it into your browser.

Note: You can only enroll Okta Verify on one device at a time. Authenticating on a second device cancels authorization for the first device.


How do I scan a QR code on my mobile device?

You only need to scan a QR code when you set up Okta Verify on a new mobile device.

Using the camera on your mobile device, focus the camera on the QR code. The mobile device will scan the code and your account will be set up.


How do I change mobile devices?

To change devices, download Okta Verify onto your new device, and sign in to the Community on a computer. Click on your Profile avatar in the top menu, and select Settings.

On this page, click Multi-Factor Authentication. Click Remove next to the Okta Verify mobile app. A warning message will alert you that you will be reconfiguring your Multi-Factor Authentication. Click Yes to proceed.

Select Setup and choose the new mobile device operating system you are using (iPhone or Android). You will then be prompted to launch the verification application on your mobile device. If you have installed Okta Verify, click Next and a QR code will appear on the screen. Follow the steps above to scan the QR code using your mobile device camera. Then return to your mobile device to finish setup.

Note: If your previously registered factors or devices are inaccessible, please ask your organization’s Workday Administrator or Training Coordinator to submit a case requesting for these to be reset.


How do I set up SMS authentication?

  1. Using your browser, navigate to the Community login page.
  2. Enter your professional email address and password credential, then click Sign In.
  3. You will see a prompt to set up multi-factor authentication.
  4. Click Setup.
  5. On the Setup: SMS screen, select country and enter your phone number.
  6. Click Send code. Type the SMS code received by your mobile device into the Receive a Code via SMS to Authenticate screen on your computer and click Verify.


How do I set up email authentication?

  1. Using your browser, navigate to the Community login page.
  2. Enter your professional email address and password credential, then click Sign In.
  3. You will see a prompt to set up multi-factor authentication.
  4. Click Setup.
  5. Choose Email. The email address used to set up your Community account will be the only option available. You’ll receive an email containing a verification code.
  6. Type the code sent to your email address into the Enter Passcode field and click Verify.


What is multi-factor authentication (MFA)?

MFA is the requirement to present two or more methods of identity verification in order to access an application, typically something you know (password) and something you have (such as a mobile device). For Community, this means a username and password, plus one additional factor of your choice (Okta Verify app, SMS, email).

You can choose to set up one option or all three. It is up to you! (We strongly recommend you set up at least two, to prevent lockout if you change phone numbers or devices.)


Why am I required to use MFA in certain scenarios?

MFA is a leading security practice recommended by most major security industry bodies and Workday.

You will be prompted for a second factor based on your unique login patterns. If you regularly log in from the same devices and locations, you may only occasionally be prompted for MFA. If you log in from unrecognized devices or have an irregular login pattern, prompting will be more frequent.


Can I turn off MFA for Workday Community?

No, MFA is required to keep your account secure. Workday Community automatically determines the appropriate scenarios to prompt you for MFA based on a number of factors, such as your device and location.


How do I enroll an additional MFA factor to my account?

Sign in to the Workday Community. Click on the Profile avatar in the top menu and select Multi-Factor Authentication. On this page, select Set Up next to the additional factor you would like to enroll and follow the steps to complete the process.



Learn more about Multi Factor Authentication for Workday Community