Reducing frontline time-to-hire by 21% with Workday Paradox.

Flynn Group, the world's largest franchise operator across brands like Pizza Hut, Wendy’s, Taco Bell, and Planet Fitness, faced a challenge all too common in high-volume industries: a slow time-to-hire. Managers were tasked with handling hiring duties for their location, but resume screening and interview scheduling often took a backseat to providing better customer experiences. As a result, it was taking over three days just for managers to even view incoming applications.

Flynn Group recognized the need for a modern solution—one that both accelerated their frontline hiring process and removed administrative work from location managers’ plates.

Transforming the hiring experience with a frontline-focused ATS.

Flynn Group overhauled their antiquated hiring process by implementing Workday Paradox Conversational ATS. Designed for frontline positions, the mobile-first hiring platform makes job management simple for managers. If they want to hire for an understaffed role, they simply tap a toggle and go back to running their location. The rest of the hiring work is handled by Frankie, Flynn Group’s AI agent and the candidate-facing touchpoint of Workday Paradox Conversational ATS.

Available 24/7 via career site widget or after scanning an in-restaurant QR code, Frankie guides candidates through the hiring process. At the forefront, she instantly answers questions and matches candidates with relevant open jobs based on preferences or location. When they’re ready to apply, Frankie screens candidates for minimum qualifications in just a few text messages. If they’re qualified, she sends open interview times based on manager availability. And if the candidate needs to reschedule the interview, that too is automated by Frankie—with zero manual intervention.

“The lightbulb moment for me was the first text message I got that said, ‘Hi, this is Frankie from Flynn Group. Here are our next steps,’” said Flynn Group Director of HR Technology Mark Gibson. “It was the first time I experienced something like that in this space.”

Once a manager decides to make the hire, Frankie sends the offer letter via text, even automating the subsequent onboarding process too. And with that, the candidate has gone from hello to hired—and the location manager was able to focus on running their restaurant the entire time.

Faster hiring means more time for the frontline.

The implementation of Workday Paradox Conversational ATS has delivered dramatic and measurable results for Flynn Group, fundamentally changing their high-volume recruiting operations and positively impacting both candidates and managers.

Flynn Group has successfully automated over 90% of its end-to-end hiring process. This automation has dramatically accelerated the process, reducing the time between submitting an application and completing an interview to under three days. The efficiency gained through automated scheduling is also saving managers three to four hours every week, freeing them from tedious administrative tasks. Add it all up, and Flynn Group saves over 900,000 hours every year.

With hiring largely automated, franchise managers are now able to reallocate their time to more valuable activities: running their restaurants, serving customers, and spending quality time with their current employees. Even the traditionally cumbersome onboarding process has become automated and seamless.

By leveraging Workday Paradox Conversational ATS, Flynn Group has eliminated hiring bottlenecks, improved the candidate experience, and created a more efficient, productive environment for their franchise managers.