At Goodnotes, Chief Operating Officer, Minh Tran, is responsible for one of the world’s most distributed workforces. Here he shares how Goodnotes—an early adopter of agentic AI in its products—is also keen to apply the technology to its people strategy. In preparation, Goodnotes has moved to a skills-based talent strategy, decoupling people from rigid roles and focusing on what individuals can do (and can learn to do), so they can be matched with AI-assisted roles.
When we think about how we use agentic AI in our hiring or promotion practices, we have to be very ethical in that approach. Partnering with Workday helps us make the best use of AI for the right reasons.
Chief Operating Officer