With over 770 million customers to serve, speed is the driving force behind Singtel’s success. But their hiring process didn’t possess that same speed—administrative hiring tasks were slowing everything down. According to Joshua Teo, Head of Group Strategic Resourcing and Talent Acquisition, this gap between business speed and hiring speed had become impossible to ignore.
In total, Singtel had more than 20 steps in their hiring process. And recruiters spent the bulk of their time on logistical steps: scheduling interviews, managing last-minute changes, and manually reviewing CVs against job requirements. The team needed a solution that could match the pace of their network.
Conversational AI puts speed back into hiring.
Singtel implemented Workday Paradox Candidate Experience Agent to automate candidate screening and scheduling. Now they leverage an AI agent named SIEA that helps candidates find the right job, applies screening checks, and handles interview scheduling around the clock, with 24/7 access for both candidates and hiring managers.
SIEA’s implementation streamlined the entire candidate journey—and the results were immediate. Singtel reduced its time-to-hire by 75%, cutting out the administrative steps that once consumed their recruiters' time. Beyond the efficiency gains, AI automation empowered the recruitment team to shift their day-to-day focus. The team that was once dedicated entirely to scheduling was redeployed to higher-value talent acquisition work, including onboarding and strategic talent initiatives, with team members reporting unexpected professional growth in the process.
Singtel saved 5,000 hours of administrative hiring tasks after implementing Paradox.
Head of Group Strategic Resourcing and Talent Acquisition
Interviews scheduled in seconds—literally.
Before Paradox, scheduling a single interview required navigating availability, sending confirmations, and managing last-minute changes—a process that took days. With SIEA, candidates and hiring managers experience a seamless, automated flow that schedules interviews in real time.
Singtel even set a remarkable benchmark: the fastest interview ever scheduled through the system took just nine seconds. The platform's reminder functionality has also significantly reduced no-shows, and the rescheduling rate fell from 19% to 10%. Candidates now experience a faster, more responsive process that reflects the professionalism of Singtel as an employer.
We are very proud to say that the fastest interview scheduled was nine seconds.
Head of Group Strategic Resourcing and Talent Acquisition
What started as a push for efficiency has evolved into a new benchmark for talent acquisition. By automating processes with Paradox, Singtel hasn’t just accelerated their hiring, they’ve also transformed the role of the recruiter. The team is now empowered to focus on high-impact talent strategies that will drive the business forward, demonstrating that the right technology doesn’t just improve efficiency, it invests in the people who make it happen.