The real game-changing benefit of agentic AI requires AI to partner with humans and other technology tools
Bruno J. Navarro
Senior Editorial Strategist, Finance
Workday
In a world becoming more complex by the day, human intelligence and artificial intelligence working together is no longer a futuristic idea. It's happening now.
From handling simple everyday tasks to helping with highly specialized jobs, AI tools are becoming key partners to their human counterparts. But the real game-changing benefit of agentic AI requires AI to partner with humans and other technology tools.
To fully realize the benefits of humans and AI working side-by-side, interoperability is critical. Simply put, that means AI tools, human teams, and the systems they use to get work done can easily talk to each other, share information, and work together smoothly and efficiently.
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The combination of human and AI smarts offers an exciting vision for how we’ll work and create in the future, each side bringing unique strengths. Humans are great at thinking creatively, understanding emotions, solving tricky problems, making ethical decisions, and adjusting to new and unexpected situations. We possess intuition and can grasp subtlety. AI tools, on the other hand, are unmatched when it comes to processing huge amounts of information quickly, spotting complex patterns, doing tasks with incredible speed and consistency, and automating repetitive, high-volume jobs.
This powerful mix has valuable uses across various fields:
Customer service: AI assistants can handle initial customer questions, sort out issues, and instantly answer common queries, letting human agents step in for complicated, emotionally sensitive, or unusual problems that need a personal touch.
Healthcare: AI can help quickly analyze medical images for diagnoses, predict disease outbreaks, and manage patient records. This frees up human doctors and nurses to focus on direct patient care, creating personalized treatment plans, and communicating with empathy.
Scientific research: AI speeds up data analysis, finds connections in massive datasets, and simulates complex experiments. This allows human researchers to focus on coming up with new ideas, designing experiments, and understanding breakthrough discoveries.
Despite these exciting possibilities, a significant issue remains. Today, many AI solutions work in silos and might even be disconnected technologically, creating friction and compatibility issues when human teams try to fit them into their daily routines. This disconnected approach stops the best collaboration from happening and holds back AI’s full potential.
Without a basic commitment to interoperability, the hopes of realizing the full potential of AI might well fall short.
Without a basic commitment to interoperability, the hopes of realizing the full potential of AI might well fall short. But when thinking about interoperability, it’s important to note that AI systems must work well with other AI systems, as well as with humans. Some common major obstacles can present roadblocks:
At the most basic level, different AI systems and platforms are often built using various programming languages, setups, and ways of organizing information. This leads to:
Conflicting data formats and communication rules: AI tools might “speak” different technical languages, making it hard or impossible for them to share information directly without a lot of manual conversion or special connecting software.
Scattered connections and communication paths: Each AI tool might have its own unique way of being accessed (its application programming interface, or API), requiring custom connections for every new link. This creates a messy and fragile overall computer system.
Lack of standardized ways to interact: Without common methods for how AI tools and humans should interact or how AI tools should present information, it becomes hard to use them consistently and easily.
Technical hurdles naturally create problems in how work gets done:
Manual information transfer: Information created by one AI tool might need to be manually copied and pasted into another system or typed out for humans to review. This process is more time-consuming, prone to mistakes, and tedious.
Broken workflows and decision-making: Instead of a smooth flow, tasks become separate pieces, forcing humans to constantly switch between different programs and piece together information from unconnected sources, which slows down decisions.
Good collaboration, whether between humans or between humans and AI, depends on clear communication.
Good collaboration, whether between humans or between humans and AI, depends on clear communication:
Confusing language and lack of shared understanding: AI tools might misunderstand instructions, or their results might not have enough context for humans to grasp, leading to misinterpretations.
Difficulty for AI tools to show their purpose or progress: Without standard ways for AI tools to communicate what they’re doing, how confident they are, or why they made a certain choice, humans are left in the dark. This hurts trust and makes it harder to oversee the AI.
Humans struggling to provide clear instructions or feedback: Giving precise, useful feedback or instructions to an AI tool becomes hard if the way we interact with it isn't designed for clear two-way communication.
When systems don't connect well, they become rigid and hard to change:
Difficulty adding new AI tools or systems: Bringing in a new AI feature or replacing an old one often means building custom connections from scratch, making innovation slow and expensive.
Inflexibility in dealing with changing needs: As business demands or user needs shift, systems that aren't interoperable struggle to adapt. This limits an organization’s ability to quickly respond to market changes.
Interoperability is the fundamental element that transforms disconnected AI tools into cohesive, valuable partners for human teams. It acts as the central link, connecting and synchronizing everything in the collaborative environment.
At its heart, interoperability ensures that information moves freely and accurately:
Real-time sharing of information: Data generated by an AI tool can instantly inform human decisions, and human input can immediately guide AI actions, creating a continuous back-and-forth flow.
At its heart, interoperability ensures that information moves freely and accurately.
Interoperability simplifies how humans and AI dance through tasks:
Automating handoffs and transitions: Tasks can smoothly pass from an AI tool to a human, and vice versa, based on set rules. This eliminates delays and the need for manual intervention.
Creating a unified workspace: Instead of separate tools, interoperability creates a complete platform where tasks are started, processed, and finished efficiently, no matter if a human or an AI tool is doing them.
True teamwork needs shared understanding:
Standardized communication methods: Using common ways for AI tools to “talk” to each other, like specific technical languages, allows for more sophisticated interactions.
Shared meaning and knowledge: By agreeing on the meaning of terms and how concepts relate (using structured knowledge), both AI and humans operate from the same context, reducing confusion.
Ways for AI tools to explain decisions: Interoperability encourages the creation of AI that can show its reasoning or how confident it is. This allows humans to provide precise input and corrections.
A system that connects well is naturally stronger and more adaptable:
Easy integration (plug-and-play): New technologies and features can be added with much less effort, speeding up innovation and allowing organizations to pick the best AI solutions available.
Flexibility to reorganize teams: The ability to easily add, remove, or rearrange AI tools within a human team allows organizations to quickly respond to new challenges or changing project needs.
Interoperability creates a better user experience.
Predictable interactions build confidence: When AI tools behave consistently because of standardized connections, humans are more likely to trust and rely on their help.
Less friction leads to more willingness to use: A smooth, collaborative environment encourages wider adoption of AI tools, turning them from specialized gadgets into essential parts of daily work.
Getting AI and people to team up effectively isn't always straightforward, but it’s critical to ensure everyone is on the same page.
Much like musicians performing in an orchestra, people and AI systems must coordinate at the outset to communicate and collaborate optimally.
Common blueprints for information: We need a universal way for all our AI tools and human systems to understand the information they’re seeing and creating.
Open for everyone: Instead of letting one company dictate how things connect, we need to use and develop open standards. These are like public roads everyone can use, ensuring that different AI tools and systems can plug and play nicely, no matter who made them.
Shared understanding of ideas: We need shared knowledge maps that help both AI and humans understand what different concepts mean and how they’re related.
Just like a busy office needs a good manager, AI and human teams need tools to keep tasks flowing smoothly.
Task organizers: We need systems that automatically hand off tasks between humans and AI based on set rules. This ensures work gets to the right person (or AI) at the right time.
Easy connections for everyone: The ability to connect different AI tools into your existing work needs to be accessible to your people (with the appropriate security measures in place, naturally).
Ultimately, if people can’t easily work with AI, it won't be effective.
AI that explains itself: AI tools should be up front about what they can do, what their limitations are, what they’re working on, and what they’ve come up with.
Human-friendly controls: People need simple ways to tell AI what to do, give feedback, and even step in and take over if needed. Think of it like a clear dashboard with easy-to-understand buttons.
Transparent AI: We need to see how the AI is making its decisions, where its information comes from, and how confident it is. This builds trust and allows us to double-check its work when necessary.
As AI and human systems become more interconnected, keeping things safe and ethical is crucial.
Safe data exchange: We need strong security measures in place—such as encryption and user logins—to protect sensitive information flowing between AI and human systems.
Ethical AI behavior: Just like people, AI needs clear rules to follow. We need to define ethical guidelines to ensure AI tools act responsibly, fairly, and in line with our values.
While still developing, examples of strong interoperability are starting to appear:
Smart cities: Connected sensor networks, AI systems that optimize traffic, and human emergency services work together through shared information platforms and communication rules to manage city infrastructure efficiently.
Supply chain management: AI optimizes logistics, inventory, and predicting demand, while human oversight and intervention systems are seamlessly integrated to handle unexpected problems, negotiate with suppliers, and manage unforeseen disruptions.
Collaborative design and engineering: In fields like architecture or product design, AI can generate and simulate different designs, while human designers provide creative input, refine ideas, and make final decisions using shared design environments and review tools.
Interoperability is the fundamental factor that makes it possible to get real value from the emerging era of humans and AI working together. By breaking down the barriers and promoting smooth communication and information sharing, interoperability leads to greater efficiency, better decision-making, more innovation, and a more harmonious and productive work environment for both humans and AI.
As AI tools become more advanced and integrated into every part of our lives, the need for organizations to prioritize interoperability will only grow. The future of work is about collaboration, and interoperability is its essential foundation.
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