Help, Knowledge, and Case Management
HR knowledge and case management—the easier way to deliver help.
WHAT YOU CAN DO
Drive employee self-service.
Provide a frictionless, hyper-personalized self-service experience so your people can access relevant information, tasks, and support. Avoid unnecessary navigation pains or traditional ticketing queues.
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Hyper-personalized self-service
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Robust knowledge management
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Case creation
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Case status tracking
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Confidential case management
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Integrations with Microsoft® Teams, Microsoft® Viva, and Slack
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Experience-driven HR service delivery
A simpler way to help your people.
With Workday, your employees can access the HR services and support they need in the workspace they prefer.
Relevant answers to every question.
Make it easy for your people to find what they’re looking for—without tickets. Built-in natural language processing allows Workday to understand what people are asking and deliver the answers they need.
Seamless integration with collaboration tools.
Empower employees to find HR help quickly and easily in the apps they use every day, such as Microsoft® Teams, Microsoft® Viva, and Slack.
Intuitive, personal, and secure case management.
Quickly find answers in the Help Center.
Bring relevant topics, knowledge articles, and cases together—making it easier for people to discover answers.
Open cases at the moment of need.
Allow employees to get help from anywhere, whether they’re at their desk or on the go.
Solve cases faster.
Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.
Keep it confidential.
Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.
Quickly find answers in the Help Center.
Bring relevant topics, knowledge articles, and cases together—making it easier for people to discover answers.
Open cases at the moment of need.
Allow employees to get help from anywhere, whether they’re at their desk or on the go.
Solve cases faster.
Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.
Keep it confidential.
Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.