Choice Hotels is a leader in the hospitality industry thanks to its focus on providing its franchises with the most innovative technologies. This focus on technology, however, revealed pain points with its on-premise manual HR systems that were inefficient and fraught with error. Massive IT resources were required for support, preventing HR from being an integral partner to the business.
With technology being core to its business strategy, Choice Hotels selected Workday as a cloud-based, best-in-class system that would shift HR to being a more strategic partner for the business through direct access to reports and data.
Benefits and results.
In a recent acquisition, we had a 30-day close from contract signed to get everyone into the system. The ease with which we completed that acquisition with Workday was incredible.
Senior Director, Talent Technology & Analytics
System consolidation and scalability.
Choice has reduced its reliance on IT support and increased accessibility to the system. In addition to adopting new upgrades, organizational changes are now more streamlined and can be executed in a matter of hours versus days.
3 FTEs to 1 FTE for IT support
completed updates that require 0 IT resources
reduction in time to execute an organizational change
Process efficiency and data integrity.
Prior to Workday, significant time was spent entering data, and processes were cumbersome. Now, Choice uses a self-service model and automated processes. By using reporting tools and data available through Workday, the demand for analytics and information has grown.
reduction in time spent by HR to maintain records
business processes automated
reduction in time to process annual compensation review
Prior to Workday, any surge in hiring for new projects or initiatives caused recruiters to struggle to support due to manual processes and the disconnect between eRecruit and Workday. Now, recruiters have the bandwidth not only to support these surges, but also to maintain their focus on hiring top talent.
increase in number of applications per month
of all hires are referrals—previously not trackable
Internal mobility and recruiting scalability.
With a focus on talent acquisition, employees now have visibility to open positions, managers can view applicants to find strong internal candidates, and recruiters have the support they need to push the process forward.
internal hire rate increase, up from single digits
saved yearly in hiring costs, raises, and training