Workforce Management AI Agent
Less time managing shifts. More time managing success.
Workforce Management Agent handles schedule changes, time tracking, and shift swaps automatically to free up your frontline managers and keep teams moving.
Frontline management, completely reimagined.
Built with your policies, knowledge, and org structure, Workforce Management Agent works securely in your Workday environment to optimize scheduling and agility.
Eliminate high-cost mistakes.
Approve and manage timesheets in bulk, cutting time-entry and billing errors.
Get ahead of staffing needs.
Automatically track demand signals to predict schedule changes.
Slash manager admin hours.
Put shift swaps on autopilot, looping managers in for final approval only when needed.
Deliver intuitive self-service.
Provide time and scheduling management on web, mobile, Slack, and Teams.
Meet Sana. AI that gets work done right.
Sana is the agentic experience across all of Workday. Just describe what you need, and Sana orchestrates expert agents—like Workforce Management Agent—to take care of it, with every action grounded in Workday data, permissions, and governance.
workforce management agent use cases
On the floor. On the go. On autopilot.
Take a look at some of the ways that our Workforce Management Agent can reinvent the way you manage frontline workers.
Coverage handled on the floor.
When a worker calls out before a shift, Sana helps manager Rosa stay on the floor. Workforce Management Agent orchestrates a swap with available staff and calculates cost and compliance impact. Rosa is only pulled in for the final decision. The shift is covered and overtime stays in check.
An hour of admin, down to minutes.
Jamal, a field technician, used to lose an hour a week to time entry. But now with Sana, Workforce Management Agent catches errors before they compound and recovers billable hours before they leak. Jamal spends more time on high-value work and every invoice reflects the work done.
Turn AI into ROI.
90%
reduction in time managing shift schedule changes.
65%
improvement in process automation on average.
75%
reduction in manual time entry errors.
Total frontline coverage—from first clock-in to final shift swap.
Workforce Management Agent quietly runs specialized sub-agents in the background to empower your teams to achieve more.
Frontline Agent
Early Access
Eliminate timekeeping and billing errors to protect revenue, recover lost billable hours, and dramatically reduce the administrative burden on your workers.
Self-Service Agent
General Access
Give your frontline employees the power to manage time and schedules on the go inside Workday, resolving routine tasks without stepping off the floor.
Workforce Management Agent FAQs.
What is Workforce Management Agent?
Workforce Management Agent is an AI-driven agent that runs within your Workday environment to automate schedule changes, time tracking, shift swaps, and demand-based staffing.
Which channels does Workforce Management Agent support for managers and workers?
Scheduling and approvals through Workforce Management Agent are available on web, mobile, Slack, and Microsoft Teams.
How does Workforce Management Agent handle shift swaps and coverage?
The agent identifies qualified, available workers, calculates cost and compliance impact, proposes optimal swaps, and involves managers for final approval, when needed.
What outcomes are reported from using Workforce Management Agent?
Up to a 90% reduction in time managing shift schedule changes, a 65% improvement in process automation on average, and a 75% reduction in manual time entry errors.
How does Workforce Management Agent use your existing policies and org structure?
It applies your Workday policies, knowledge, and organizational data to optimize scheduling decisions and route approvals according to your configured rules.
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Ready to talk?
Get in touch.