AI AGENTS
Meet the AI agents reinventing work.
Workday’s AI agents do real work across HR, finance, IT, and more—grounded in the data that runs your company and the rules that govern it—all seamlessly orchestrated in the background by Sana.
Self-Service Agent
Support for every ask and task.
From a question to a finished task, in one conversation. With Self-Service Agent, employees and managers ask in natural language, get answers grounded in your policies and Workday data, and the agent drives the work from start to finish.
Teams of agents
The agentic teams working hand-in-hand with your people.
Every part of your organization has work to get done, from hiring top talent to closing the books to keeping your systems secure. Sana orchestrates specialized agents behind the scenes, so your people can focus on more strategic work.
Hire, develop, and support your people with speed.
HR Service Agent
Answers routine HR questions from policy and Workday data, deflects tickets, routes cases that need a human to the right specialist, and drafts responses to speed resolution.
Talent Acquisition Agent
Sources and grades candidates from internal and external pools, schedules interviews, preps interviewers, and rediscovers past and contingent talent, leaving the hiring decision to recruiters.
Talent Management Agent
Surfaces engagement signals early to flag retention risk, orchestrates the full performance cycle, and drafts reviews and goals from connected data—with a human in the loop on every output.
Workforce Management Agent
Tracks demand to recommend schedule changes before coverage gaps form, handles bulk time actions and shift swaps, and flags cost and compliance impact—looping in managers as needed.
Total Rewards Agent
Monitors pay equity, models compensation scenarios, and guides employees through benefits and life-event decisions grounded in their real options, while flagging market and minimum-wage shifts.
Payroll Agent
Delivers accurate, timely, compliant payroll from inputs to pay, catching issues before payday and surfacing the insights that shift your team from reactive processing to proactive oversight.
Organizational Development Agent
Models complex org changes in plain language inside a secure sandbox, and cleanses job data—building job profiles, families, and grades and filling in missing skills and descriptions.
Plan, close, and control spend with greater confidence.
Accounting Agent
Reconciles, tests controls, and catches variances continuously—automating audit evidence and closing in days, not weeks, with only the exceptions left to review.
Procurement Agent
Reviews every transaction against contract terms and SLAs to block overcharges, unlocks trapped contract data, and steers spend to the best-fit, policy-approved suppliers.
Build on Workday and run it with less effort.
Developer Agent
Accelerates innovation from design to deployment, bringing Workday's data, APIs, and 50+ Build skills into the tools developers already use so they can ship without switching context.
Admin Agent
Analyzes release readiness, optimizes business processes, speeds up deployments, and authors reports from plain-language requests—freeing IT from maintenance for higher-value work.
Turn every contract into a strategic advantage.
Legal Agent
Drafts and redlines contracts against your playbook, answers plain-language questions with links to sources, and tracks obligations, risks, and renewals across every agreement.
Travel & Expense Agent
Books in-policy trips through conversation, drafts expense reports from receipts, and settles reimbursement through Workday Payroll—flagging duplicates and policy violations before payment.
Learn how AI agents from Workday help Bon Secours employees schedule time off and check pay stubs, saving time and money.
Workday Build
Workday Build makes it easier than ever to build AI agents and agent interactions, automating complex workflows and enabling seamless orchestration.
CENTRALIZED AGENT MANAGEMENT
Workday Agent System of Record
Workday Agent System of Record unites all your agents—even those outside your organization—with your people and money in one system to manage your entire human and digital workforce.
FAQs.
How does Sana orchestrate Workday agents?
As the central experience layer, Sana interprets user intent and coordinates multi-step workflows across Workday-native agents while routing actions through the Agent System of Record (ASOR) to maintain unified security and auditability. This gives users a seamless, single conversational interface for all tasks, while providing IT with centralized control and compliance across every agentic interaction.
How do AI agents differ from traditional chatbots?
Chatbots don’t “think”—they rely on pre-programmed logic, respond only when prompted by a user, and can’t learn from experience or adapt to unfamiliar situations.
Can AI agents take actions on behalf of employees or managers?
Yes. AI agents are designed to move beyond simply providing answers and can autonomously complete tasks and take action on behalf of employees and managers. This saves time by handling everyday requests and streamlining multistep processes, all with appropriate human oversight and visibility into those agent decisions and actions.
How can I be sure I’m getting value from AI agents?
Workday Agent System of Record provides deep agent analytics and clear visibility into the ROI you’re getting from each agent. This ensures you have the data to prioritize the AI capabilities that are delivering the most value.
What steps should companies take to get started with AI agents?
Start by identifying high-impact business processes or employee friction points where agents can add the most value. Next, enable existing AI features you already have through Workday to complement and enhance agent capabilities. Finally, prepare your organization by equipping your workforce to interact with AI, including developing new skills, adapting workflows, and fostering a culture of collaboration with AI agents.
Do AI agents replace human workers or just assist them?
Our AI agents are designed to augment human workers, not replace them. We take responsible AI seriously, holding ISO 42001 accreditation and independent attestation of alignment with the NIST AI Risk Management Framework. The primary goal of Workday agents is to free your people to focus on higher-value work, such as strategic analysis and complex problem-solving, where human skills are most impactful.
Are AI agents available out of the box in Workday or fully customizable?
Sana agents are broad in scope and supported by dedicated engineering teams, a product roadmap, and multiple agent skills. Some capabilities are available out of the box, while others are customizable. Each agent’s skills can be managed at a granular level within the Workday Agent System of Record.
How do I buy Workday AI agents?
Workday AI agents are available through Workday Flex Credits, a transparent, flexible pricing model that gives you access to AI agents and our latest AI platform innovations.
Flex Credits are credits purchased in bulk and applied across any eligible agent or platform innovation. When you are on the Flex Credit model, you gain immediate access to our latest AI innovations and capabilities as they are released. No waiting for signatures. No new procurement cycles.