Challenges.
Everise was founded with a vision to disrupt the business process outsourcing (BPO) industry. It was driving both organic and inorganic growth in the area of customer experience. However, existing HR platforms were lacking in terms of automation and real-time insights into the workforce, which was hindering the management’s ability to support overall growth.
Why Workday.
To support continued growth and enable Everise to achieve its vision, it selected Workday to manage its global workforce, gain real-time access to data, and drive high user adoption. With workforce management being a key driver of BPO profitability, the depth of insights and flexibility of execution provided by Workday allowed Everise to be agile in responding to business needs.
Workday, with its constant innovation, provides us new functionalities powered by the latest technology.
Vice President, Enterprise Applications
Benefits and results.
Automation and controls.
Workday has enabled seamless automation across most parts of the employee lifecycle—from hiring and onboarding to employee engagement. Moving from a separate time clock integration into Workday eliminated delays to time clock data due to power outages or integration lags.
Automated flow from recruiting to onboarding
Automated pay processing with zero errors
Functional efficiency.
Since go-live, Everise has grown both exponentially and via acquisition. Workday has supported this growth with flexibility of business processes for the acquired companies and new geographies. In addition, enabling self-service and automation has increased the HR team’s ability to focus on strategic activities that enable them to support the growing workforce.
Time clock in Workday posts real-time payroll entries
HR Shared Services now spends 75% of time on strategic work
Able to onboard new employees in 4 hours
Decision support.
Custom reports are easy to generate, allowing HR teams and executives to monitor staffing levels across entities and align those with business demands. By quickly taking action on workforce needs, Everise can have a direct impact on customer KPIs and profitability. Insights into staff attrition also empowers Everise to take proactive action and retain its people.
Gained real-time analytics across employee lifecycle