HR Service AI Agent
Faster HR support. Happier employees.
HR Service Agent handles the heavy lifting of daily inquiries and case resolution, freeing your HR specialists to step in exactly when and where they are needed most.
Resolve HR tickets in seconds.
Built with your company policies, knowledge, and org structure, HR Service Agent works securely within your Workday environment to deliver instant employee service.
Make it easy to get help.
Provide a simple, intuitive Workday experience with conversational self-service.
Turn down ticket volume.
Shrink your ticket queue by flagging knowledge gaps and auto-answering FAQs.
Eliminate manual triage.
Route cases that need a human touch to the right specialist automatically.
Speed up resolutions.
Summarize cases and draft responses instantly for faster resolutions.
Meet Sana. AI that gets work done right.
Sana is the agentic experience across all of Workday. Just describe what you need, and Sana orchestrates expert agents—like HR Service Agent—to take care of it, with every action grounded in Workday data, permissions, and governance.
HR Service Agent Use Cases
Turn HR questions into instant resolutions.
Take a look at some of the ways that our agent can reinvent HR service delivery.
Quick answers. No digging.
HR specialist Maya receives a question on caregiving leave, which doesn’t follow standard PTO rules. Sana orchestrates HR Service Agent to surface the policy, route the case, and draft a response for review. Instead of digging through files, Maya spends the day on cases that need human judgment.
Fewer tickets. More knowledge.
David’s HR operations team used to spend hours triaging tickets. With Sana, HR Service Agent instantly categorizes, prioritizes, and assigns cases, and drafts a response for review. The team resolves questions in half the time and supports a growing workforce without adding headcount.
Complete case care—from first question to final fix.
HR Service Agent quietly runs specialized sub-agents in the background to empower your teams to achieve more.
Case Agent
Early Access
Streamline complex HR case management to deliver faster, more accurate, and personalized support, while freeing up HR teams for strategic work.
Self-Service Agent
General Access
Give your employees the power to intuitively find answers and actions inside Workday, resolving routine questions without involving HR.
“Case summarization is a really workable example of where AI embedded into the core people platform of Workday is enabling the team to work more efficiently.”
HR Service Agent FAQs.
What is HR Service Agent?
HR Service Agent is an AI agent that handles daily HR inquiries and case triage inside your Workday environment, using your company policies, knowledge, and org structure.
How does HR Service Agent speed up resolutions?
The agent automatically classifies the case, assigns the case to the right specialist, and drafts responses so HR specialists can review and resolve faster.
When does a case get routed to a human specialist?
Cases that need a human touch are automatically routed to the right specialist based on availability (leave and absence data), capacity, and security.
How does the agent reduce ticket volume?
The agent provides conversational self‑service to auto‑answer common questions and flags knowledge gaps so routine issues are resolved before reaching HR.
Which sub‑agents are part of HR Service Agent?
HR Service Agent orchestrates the Case Agent for complex case management and the Self‑Service Agent for helping employees find answers and take actions in Workday.
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Ready to talk?
Get in touch.