Help, Knowledge, and Case Management

HR knowledge and case management – the easier way to deliver help. 

HR service centre showing a listing of cases.

WHAT YOU CAN DO

Provide answers to HR questions – fast.

Empower your people with knowledge management that gets them the answers they need, when they need them. And if employees can’t find what they’re looking for, they can easily create a case for one-on-one assistance.

KEY CAPABILITIES
  • Case creation
  • Case status tracking
  • Confidential case management
  • Integrations with Microsoft® Teams, Microsoft® Viva and Slack
  • Robust knowledge management
  • Experience-driven HR service delivery
Man sitting with resources coming from laptop.

A friendly way to help your people.

Why ask your employees to use multiple applications to get their questions answered? With Workday, you can seamlessly provide the HR services and support they need in the workspace they prefer.

Relevant answers to every question.

Make it easy for your people to find what they’re looking for – without tickets. Built-in natural language processing allows Workday to understand what people are asking and deliver the answers they need.

Seamless integration with collaboration tools.

Empower employees to find HR help quickly and easily in the apps they use every day, such as Microsoft® Teams, Microsoft® Viva and Slack.

Easy, personal and secure case management.

Workday Help Centre provides a bird’s-eye view of knowledge topics and case history relevant to the employee.
Initiate case creation in your workspace of choice, including desktop and Microsoft Teams.
HR Answers dashboard showing a case conversation.
A case routing rule being created in HR Answers.
Quickly find answers in the Help Centre.

Bring relevant topics, knowledge articles and cases together – making it easier for people to discover answers.

Open cases at the moment of need.

Allow employees to get help from anywhere, whether they’re at their desk or on the go. 

Solve cases faster.

Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.

Keep it confidential.

Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.

Workday Help Centre provides a bird’s-eye view of knowledge topics and case history relevant to the employee.
Quickly find answers in the Help Centre.

Bring relevant topics, knowledge articles and cases together – making it easier for people to discover answers.

Initiate case creation in your workspace of choice, including desktop and Microsoft Teams.
Open cases at the moment of need.

Allow employees to get help from anywhere, whether they’re at their desk or on the go. 

HR Answers dashboard showing a case conversation.
Solve cases faster.

Provide case managers with a detailed case history, along with contextual HCM data about the employee, so they can quickly deliver the help people seek.

A case routing rule being created in HR Answers.
Keep it confidential.

Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.


See how we get
you live fast.

Ready to talk?
Get in touch.