HR Service Delivery Software
The help your people need, easier and faster.
HR questions? No problem. Workday simplifies the whole experience – delivering quick answers and HR support to your employees and easy-to-use tools for managing HR cases and knowledge content for you.
WHAT YOU CAN DO
Drive employee self-service.
Provide a frictionless, hyper-personalised employee self-service experience so your people can access relevant information, tasks and support. Avoid unnecessary navigation pains or traditional ticketing system queues.
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Personalised employee self-service
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Microsoft Teams and Slack integrations
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Confidential case handling
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Automated response templates
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Draft and translate articles with our AI
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Automated case lifecycle
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Bulk content upload
HR service delivery and support in one place.
Relevant answers to every question
Understand what your people need and deliver the right answers, right away, right where they are.
Help served where it’s needed most
Empower your employees to find HR help quickly and easily in the channels they use every day.
Intuitive and secure employee support.
Quickly find answers in the Help Centre.
Our HR service delivery makes it easier for people to find answers with access to relevant topics, articles and cases.
Create content in a flash
Our AI automates content creation, generating and translating articles so people can access critical HR information instantly in their native language.
Open cases at the moment of need
Allow employees to get help from anywhere, whether they’re at their desk or on the go.
Accelerate resolution with Workday Case Agent.
Automate the entire HR service delivery lifecycle from automatic assignment and classification to AI-generated summaries and suggested responses.
Keep it confidential
Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.
Quickly find answers in the Help Centre.
Our HR service delivery makes it easier for people to find answers with access to relevant topics, articles and cases.
Create content in a flash
Our AI automates content creation, generating and translating articles so people can access critical HR information instantly in their native language.
Open cases at the moment of need
Allow employees to get help from anywhere, whether they’re at their desk or on the go.
Accelerate resolution with Workday Case Agent.
Automate the entire HR service delivery lifecycle from automatic assignment and classification to AI-generated summaries and suggested responses.
Keep it confidential
Security levels are set for groups or individuals. Only those involved with the case have access to the confidential information inside.
See how we help you succeed