British Heart Foundation pumps new life into its HR system.

By consolidating four HR systems into one, British Heart Foundation simplifies processes and uncovers richer insights.


HR systems consolidated into 1


annual costs savings due to headcount reduction


per year in payroll efficiency and process savings


in productivity gains for retail staff


Prior to Workday, British Heart Foundation (BHF) was burdened with multiple sources of information and manual processes. Limited HR employee self-service and having much of the retail workforce without access to HR support exacerbated these challenges.

Why Workday.

BHF sought Workday as its integrated cloud solution. It was key that BHF had a secure and agile system that could provide insights—fast.

We needed a ‘game-changer.’ We needed something that would not only change the way people operate and shift us away from paper-based work, but also help change the culture of our organisation.

Director of People and Organisational Development

Benefits and results.

Systems consolidation.

BHF consolidated over 4 HR and payroll systems and corporate applications, and delivered new functionality and an expanded capability set. Key benefits include improved data security, always-on audit, and real-time processing.

Functional efficiency.

BHF has automated its payroll processes and eliminated external payroll bureau spend and manual posting of pay slips. As well, BHF has significantly reduced transactional HR administration via automation and configurable workflows, which has led to a significant reduction in HR reporting time.

Employee experience.

BHF rolled out self-service and e-learning to its employees, which has especially benefited employees in retail stores where they can now manage time off, access pay slips, and undertake digital learning via an intuitive mobile interface. Employees also enjoy digitally supported onboarding, performance management, and time-tracking.


learning sessions per year to more than 100

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