How Ricoh’s HR Team Reduced Admin and Improved Agility with Workday Peakon Employee Voice
One of the reasons Ricoh Australia has been so successful is because it has an intimate understanding of how technology impacts the way people work. It is always looking for new ways of improving productivity and innovation in order to stay competitive. Ricoh’s HR team–known internally as People & Purpose–applies the same approach to its people strategy. It has become a pacesetter for adopting new technology and solutions that “make work life better” for people throughout the business. In the past, it would take 3 or 4 months to process the results of an engagement survey and share them with the rest of the business. Employees felt their feedback was going nowhere, managers had very little to act on, and the HR team was stuck in an endless cycle. The CHRO at Ricoh Australia explains why the company decided to replace its previous provider, how the platform enables its team to work in a more agile way, and the results it has been able to achieve using Workday Peakon Employee Voice.
- Ricoh’s HR team eliminated at least 100 hours of admin that would usually be spent on data analysis, workshop preparation, creating presentations, and writing internal communications for each survey round.
- Since introducing Workday Peakon Employee Voice in May 2019, Ricoh’s Communication engagement driver has increased from 6.2 to 7.3—moving it from the bottom 25% of industry peers to the top 25%. These improvements happened as the result of ~16,000 employee comments.
- Ricoh’s Recognition driver score improved from 6.4 to 7.3 after introducing a new recognition program in April 2019—which increased from -18 to +14 in the same time frame.
In search of an agile engagement solution.
One of the ongoing frustrations with other engagement platforms is that whether you use them annually or on a more regular basis, there is a lot of work to be done in between every survey. To use an Australian phrase, it felt like painting the Sydney Harbour Bridge. By the time you crunch all of the data and put it into a format that can be shared with your managers and employees, it was time for the next survey.
In the early days of working at Ricoh, it took 3 or 4 months to get all of the survey data into a format that could be analyzed and presented to the rest of the business. After discovering Workday Peakon Employee Voice, it became clear that the big names corporations have been using for a couple of decades are not the only products out there. Ricoh started out as a print company, but people are printing less so the industry is being disrupted. When things are changing so quickly, it makes a huge difference to have all of the analysis done for you—which allows the organization to survey more often, provide more feedback to employees, and act on the results without a delay of 3 or 4 months.