How do you understand your company culture across 40 different countries?
Every global business wants to provide an exceptional experience for its customers. The best way is by providing an exceptional experience for your employees. When people are engaged with their work, great customer service, productivity, and profitability follow.
The biggest challenge that Delivery Hero immediately faced was understanding the daily experience—and levels of engagement—of more than 17,000 people across the globe. The organization needed to find a solution that allowed it to collect regular employee feedback in multiple languages and provide insight on the entire business.
That responsibility fell to the Senior Manager, Strategic Projects, based at the company’s HQ in Berlin. “When we decided to bring Workday Peakon Employee Voice in, we understood how fragmented we were. We understood that we had no global system to monitor our people.”
Without a way to understand the issues encountered by employees in different parts of the world, it was difficult for the senior leadership teams to form an effective global strategy and provide the right support to different regions. Leadership at Delivery Hero risked making decisions in isolation that may have been at odds with local priorities.
Instead of relying on anecdotal and outdated data to trickle up from regional leaders, Workday Peakon Employee Voice has enabled Delivery Hero to get real-time feedback from employees around the world. This feedback makes it easier for senior management in Berlin to assess the overall health of the company, and incorporate the priorities of each market into their local and global strategies. This could be a focus on improving growth opportunities for employees in one region, or remedying communication challenges in another.