Customers

Workday and Chorus

On paper, Chorus is New Zealand’s largest telecommunications infrastructure company. Its 2,500-strong workforce manages, maintains, and builds a network of local telephone exchanges, cabinets, and copper and fiber cables. But underneath that is a story of connection. Connecting people with business opportunities so they can be armchair entrepreneurs. Connecting children to great educational tools that give them a chance to learn. And connecting colleagues from any boardroom in the world in a matter of seconds. Chorus recognized that in order to create those connections for its customers, the company  first needed to create strong connections with its people. And that started with prioritizing the health and well-being of its employees.

Workday products: Workday Peakon Employee Voice

We fundamentally believe commitment to health and well-being is one of the key enablers for our business performance.

Chief People Officer

Challenge: Getting buy-in for a well-being transformation.

Chorus embarked on a three-year cultural transformation program that aimed to raise awareness about mental health and well-being to improve engagement and business performance. However, the team knew that in order to create a well-being program that was going to transform the organization, it needed support and buy-in from the leadership team. And to do that, it needed to measure impact. “Boards and executive teams want to know return on investment, they want to know the difference that it’s making,” says the Chief People Officer. “We needed a tool that was best in class and relevant to the New Zealand market, but also enabled us to be globally benchmarked.”

   

Solution: Intelligent listening to link well-being and business performance.

The Chorus team implemented Workday Peakon Employee Voice in order to address a number of key ares, including:

  • Employee engagement: Workday Peakon Employee Voice captures real-time feedback across the organization using intelligent listening technology, and then delivers insights that correlate employee engagement with diversity, equity, and inclusion (DE&I) metrics, as well as business KPIs—allowing the organization to make more informed decisions.
  • Diversity and inclusion: Workday Peakon Employee Voice also provides a holistic view of DE&I data that reflects employees’ unique experiences.
  • Growth and development: Chorus is able to drive ongoing employee growth and development at all levels of the organization through continuous performance feedback provided by Workday Peakon Employee Voice.

The real-time insights on the engagement and culture of the organization provided by Workday Peakon Employee Voice have been hugely successful in driving business performance for our employees, customers, and shareholders.

Chief People Officer

In the two years since implementing Workday Peakon Employee Voice, the Chorus team has witnessed fundamental changes in the way well-being is perceived and managed within the organization. And this has had a dramatic impact on its team and the business. “Workday Peakon Employee Voice has brought cultural engagement to the forefront,” Shaun explains. “It allows leaders to track engagement from a team level; but most importantly, it allows the board and executive team to track overall engagement because it’s engagement that drives culture, and it’s culture that drives business performance.”

Raising more than engagement: business performance skyrockets.

The Chief People Officer says that these changes have not only had a positive impact on Chorus’ people, they’ve also had a direct impact on business performance.

“Not just a tool for HR.”

One of the key features the Chief People Office calls out is the user-friendly interface and intuitive nature of Workday Peakon Employee Voice. This has helped drive adoption and enthusiasm across the business. “The fundamental difference with Workday Peakon Employee Voice is that it’s not just a tool for HR,” the Chief People Officer explains. “Our whole organization has embraced it as a way to drive engagement and culture change. It’s intuitive, it’s simple, and it’s really easy to use. It’s a really well-loved tool.”.

Workday Peakon Employee Voice is one part of the secret sauce that has allowed us to get fundamental cut-through with mental health and well-being at Chorus. We’ve been able to track the changes in our culture, and ultimately, link those changes to the overall improvement in business performance.

Chief People Officer

Effortless reporting saves time and boosts confidence.

When it comes to creating board papers, Workday Peakon Employee Voice has helped save a significant amount of time that would have otherwise been spent creating customized reports. It also gives the Chief People Officer confidence that their leadership team is accessing the most relevant, up-to-date information. “It’s simplified my board paper process because I now just showcase the dashboard in real time,” they said. “Immediately after the results have closed out, we’re able to showcase to the board a whole raft of rich information about how engagement is tracking at Chorus.”

Award-winning results.

For the Chief People Officer and their team, there’s no doubt that an increased focus on well-being has paid off. All the same, some external validation is always welcome. Chorus’ well-being program was awarded “Best Health and Wellbeing Program” at the 2020 HRD Awards New Zealand. Chorus has also ranked in the top 5% of global benchmarks within Workday Peakon Employee Voice, which uses data points from over 160 million unique surveys to measure progress and performance.