Customers

Workday and TELUS

TELUS Communications is a Canadian national telecommunications company that provides a wide range of telecommunications products and services, including internet access, voice, entertainment, healthcare, video, and IPTV television.

Workday products: Enterprise Planning

With Workday Adaptive Planning, we were able to drive our annual variance to less than 1%. For some drivers, even lower. And that is remarkable.

Director of Strategy

TELUS manages multi-billion-dollar project using enterprise management cloud.

Canadian telecommunications giant TELUS is on a mission to bring fast, reliable internet, phone, and other telecom services to communities across Alberta and British Columbia. To keep pace with increased demand, the company undertook a multi-billion-dollar infrastructure project, one with shifting deadlines, budgets, and execution challenges. Charged with tracking everything from labor costs to shifting weather patterns and environmental factors, project managers soon realized that using spreadsheets to track the project was too time-consuming and error-prone.

TELUS project managers turned to Workday Adaptive Planning for the robust planning, budgeting, and reporting they needed to accurately capture the hundreds and thousands of changes the massive project required. The results speak for themselves—variance-to-budget of less than 1% and the complete confidence of executives moving forward.

 

Without Workday Adaptive Planning, we wouldn't be able to run a gigantic project and make decisions in real time.

Director of Strategy

Challenges

  • Inefficient project planning: —TELUS’ multi-billion-dollar infrastructure project required sophisticated but easy-to-use tools to identify the resources needed to meet project targets. To get a consolidated view of the project initially took 10 days. Surfacing data using spreadsheets for 35 to -40 project managers proved unrealistic.
  • Overly complicated processes: —Spreadsheets made it difficult for project managers to track projects. Consolidating data was next -to -impossible.
  • Slow reporting: —Finance and product managers experienced delays in creating and delivering reports. And 10-day reporting cycles meant data was often out of date by the time it was shared.
  • Inaccurate project forecasts: —As infrastructure investments became multi-billion- dollar projects, small forecast errors and incorrect budget allocations were amplified, and accuracy became a business imperative.

Results

  • Effective, efficient project planning: —Workday Adaptive Planning gives TELUS the project planning resources it needs to make better decisions —about infrastructure, staffing, products, and markets.
  • Streamlined processes: —Everyone has access to the data they need to plan effectively and grow strategically.
  • Faster insights: —Consolidated, integrated data gives project managers the ability to generate reports and insights.
  • Accurate reporting: —Deploying Workday Adaptive Planning has decreased forecast variances to less than 1%, generated greater trust in the numbers, and supplied stakeholders with the data they need to innovate.

 

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