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Workday and Bill Gosling Outsourcing

Bill Gosling Outsourcing is a multinational service provider of complete contact center solutions with operations in Canada, the United States, the United Kingdom, Costa Rica, and the Philippines. A proud, Canadian-owned organization for nearly 66 years, Bill Gosling Outsourcing employs 2,100 people. Call center services include accounts receivable management, business process outsourcing, contact center technology, customer sales and acquisition, customer care, and more.

Workday has impacted the way our business operates, so much so that it now contributes to our strategy going forward as it relates to growth, expansion, and new opportunities for our clients and employees.

David Rae

CEO

Overview
Challenges
  • Limited access to critical information for managers and employees.
  • Decisions based on incomplete or untimely data.
  • Slow, wasteful, paper-based systems.
  • Support staff mired in unprofitable transactional work.
Results
  • A single, accurate view of relevant information for better decision-making.
  • Consistent global numbers and global approaches.
  • Reduced turnover and lower staffing costs.
  • Simplified chart of accounts and faster closing and year-end audits.
  • Improved employee engagement and autonomy.
Infographic

See the infographic to learn how Bill Gosling Outsourcing has benefitted from Workday.