Western Union operated a complex global network of disparate, on-premise, rigid HR applications with limited users. HR teams had multiple information sources, excessive transactions and a lagging capability set.
Western Union sought an integrated, cloud-native solution and now benefits from one source of truth with the data, insights and capabilities required to support business decisions, regulatory changes and growth.
Benefits and results.
Benefits include a single system of record for global people data, a modern cloud-based tool, and consistent user experience, as well as enhanced employee and manager self-service, role-based security, always-on audit, system-driven processes, real-time analytics and robust integrations. Eliminated costly third-party support and upgrade expenses.
million in annual cost redirect
saved by eliminating third-party support and infrastructure
saved on upgrades
Western Union simplified its IT environment, reducing manual and transactional administration via automation, self-service and configurable workflows. It realised significant improvements in North America payroll support with the reduction of FTEs as well as an increased HR business partner to employee ratio.
saved by reducing North America payroll FTEs
improvement in HRBP to employee ratio
Improved user experience and increased transparency.
Western Union couldn’t deliver a consistent user experience due to disparate systems and processes. With Workday, the company can now provide an intuitive experience and is realising improved adoption. Using the business process framework in Workday, Western Union removed paper processes with visibility into transactional details and configurable eligibility rules.
Globally consistent employee experience with self-service
Reduced paper-based processes
Increased log on sessions by 69.5%