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Workday and HKBN

Headquartered in Hong Kong with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, HKBN Group is a leading integrated telecom and technology solutions provider. Through three core brands—Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS—the group offers a comprehensive range of premier one-stop information and communications technology (ICT) solutions to both the enterprise and residential markets.

With Workday, we saw that efficiency wasn’t just about automation. It was about simplifying workflows and using data analysis to make better decisions as a company.

CY Chan

Co-Owner and Chief Talent & Purpose Officer

Overview
Challenges

  • Outgrown its legacy solutions that no longer met required objectives 

  • Multiple systems  due to M&A that lacked flexibility to effectively manage growth

  • Too many transactions that took time away from HR and frontline staff to focus on high-impact tasks 

  • Lacked tools to facilitate ownership, accountability, and empowerment

  • Needed better insights and analytics to empower managers and leaders in making business decisions

  • Difficult to engage frontline staff as they don’t have access to remote systems

Results

  • Improved talent management through empowerment

  • Met go-live date of 5 months despite COVID-19

  • Closely aligned talent development with business need

  • Improved decision-making using talent analytics 

  • Achieved a 100 percent adoption rate of Workday in its Hong Kong office after first month of going live

  • Able to track employee certifications and allocate the right resources to the right projects

  • Comprehensive view of employee ownership through ownership dashboards

“We hope that with an HR system like Workday, we can gain long term-insights that can inspire us to accomplish our goals.”

CY Chan

Co-Owner and Chief Talent & Purpose Officer