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Deputy Director, Business Systems and Insight

Innovate UK

Overview
Challenges
  • Inefficient and stifling cross-functional partnership

  • Reliance on spreadsheets and other manual processes 

  • COVID-19 added further complexity, driving the need for a transformed way of working for employees

  • Pandemic forced a higher demand for funding among Innovate UK’s many business customers

Results
  • Introducing payroll as a bridge between HR and finance rapidly proved its value

  • Streamlining Innovate UK’s ability to make effective change and access accurate data

  • During the pandemic, major efficiency improvements enabled grant support for UK businesses to more than triple, with little increase in cost or headcount