CUSTOMERS

InterContinental Hotels Group and Workday

IHG® (InterContinental Hotels Group) is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, EVEN® Hotels, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®.

IHG franchises, leases, manages, or owns nearly 5,100 hotels and more than 750,000 guest rooms in almost 100 countries, with nearly 1,500 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with nearly 99 million members worldwide.

More than 350,000 people work across IHG’s hotels and corporate offices globally.

Workday products: Human Capital Management

View Infographic

OVERVIEW

Challenges

Outdated and fragmented back-office HR systems across countries and regions
10 different HR systems
Limited manager and employee self-service, with line managers heavily reliant on HR
Time-consuming manual HR tasks

Solutions

Workday Human Capital Management
Cloud-based SaaS model reduces upfront investment, lowers overall running costs, and delivers continuously innovative functionality

Results

1 global HR service
95% user satisfaction
Requisition time reduced from 1 day to 3 minutes
Time for compensation change reduced from 2 days to 2 hours
Report-creation time reduced from 1 week to 1 minute
100% improvement in asset provisioning in onboarding
Centralised and agile auditing
Support calls handled 44% faster
>85% of HR transactions carried out through self-service

INFOGRAPHIC

See the infographic to learn how InterContinental Hotels Group has benefited from Workday.