CUSTOMERS

InterContinental Hotels Group and Workday

IHG® (InterContinental Hotels Group) is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, EVEN® Hotels, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Staybridge Suites®, and Candlewood Suites®.

IHG franchises, leases, manages, or owns nearly 5,100 hotels and more than 750,000 guest rooms in almost 100 countries, with nearly 1,500 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with nearly 99 million members worldwide.

More than 350,000 people work across IHG’s hotels and corporate offices globally.

With Workday, we provide the strategic perspective on our people, informed through data insights and strategic conversations, enabling that link with performance.

Faye Frater

SVP HR Services, Planning & Analytics

OVERVIEW
Challenges
  • Outdated and fragmented back-office HR systems across countries and regions
  • 10 different HR systems
  • Limited manager and employee self-service, with line managers heavily reliant on HR
  • Time-consuming manual HR tasks
Solutions
  • Workday Human Capital Management
  • Cloud-based SaaS model reduces upfront investment, lowers overall running costs, and delivers continuously innovative functionality
Results
  • 1 global HR service
  • 95% user satisfaction
  • Requisition time reduced from 1 day to 3 minutes
  • Time for compensation change reduced from 2 days to 2 hours
  • Report-creation time reduced from 1 week to 1 minute
  • 100% improvement in asset provisioning in onboarding
  • Centralised and agile auditing
  • Support calls handled 44% faster
  • >85% of HR transactions carried out through self-service
INFOGRAPHIC

See the infographic to learn how InterContinental Hotels Group has benefited from Workday.