CUSTOMERS

Workday and Direct Line Group

Direct Line Group is an organisation with a clear mission: to make insurance much easier and a better value for customers. It is one of the leading motor, home and small business insurers in the UK and is home to some of the nation’s best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

As a business, we’re more efficient. As a function, with the tools we have supporting us, we’re more strategically focused.

Sarah Clarke

Head of HR Information Systems

OVERVIEW
Challenges
  • Multiple HR systems across the group
  • Employee data that was hard to access and often inaccurate
  • Lack of standardised HR operations
Results
  • Single easy-to-use HR system
  • Successful IPO, with the help of accurate data
  • High group-wide user adoption
  • Improved speed of payment for expenses
  • Better efficiency through audit functionality
  • Enablement of strategic initiatives to hire and retain high-performing employees