Workday and Ernest Health

Ernest Health, founded in 2004 and located in Albuquerque, New Mexico, operates 26 rehabilitation and long-term acute hospitals in 11 states, including Ohio and Texas. The healthcare provider has 2,000 employees and is nationally recognized with hospitals ranked in the top 10% in the nation.

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The cost we incurred with our previous system was to maintain and help the system survive; the costs we incur with Workday are to benefit us, not just to keep us going.

Kristi Duncan

GVP Finance

  • Manual accounting processes and delayed revenue cycle postings, causing delays with corporate financial reporting
  • Paper-based PO process provided limited visibility and control over field spend
  • Monthly, not daily, posting of revenue transactions at the hospital level
  • Faster and more accurate transactions—from 24 hours to 20 minutes—because of the business process framework and enhanced data 
  • Improved visibility resulting in $200,000 annual reduction in procurement spend
  • Reduction in time—from 40% to 20%—that staff accounting now spends on the AR revenue cycle