Highmark Health empowers HR to better manage and engage its workforce.

Challenges.

Highmark (HM) Health faced similar challenges that many multilocation, multi-entity organizations face: siloed information, inconsistent data, and costly maintenance fees. It became clear that HM Health’s systems did not have the capability to support the organization’s goals moving forward.

Why Workday.

When HM Health saw an opportunity to transition from a historically decentralized model to a centralized, fully integrated system, it selected Workday. The change enabled HR to roll out a comprehensive digital transformation strategy that included a shared services model focused on enterprise effectiveness and creating commonality across divisions.

Benefits and results.

Reporting and insights.

The reporting tool in Workday enabled HM Health to streamline reporting processes and gain reliable, real-time, multidimensional insights. HR can now provide faster support and has complete visibility into the contingent workforce, helping to reduce spend for contingent workers.

Systems consolidation and engagement.

HM Health consolidated multiple systems into one centralized system of record, empowering HR to better manage and engage the workforce. Managers and employees have readily adopted the self-service functionality in Workday.

Process automation and configuration.

The business process framework in Workday enabled HM Health to redesign and standardize HR-centric policies and procedures. This transformation reduced operating costs and increased time for value-add activities, improving internal and customer-facing processes.