Challenges

• Aviva had different versions of traditional vendor software running on various regional servers. Maintenance was difficult and costly
• The legacy providers' software could not scale into a global, company-wide system to adapt to all markets. Scale was necessary to make key data visible
• The software had no self-service functionality. HR had to handle too many transactional tasks, which hampered its focus on strategic company initiatives

Solutions

• Workday Human Capital Management, Cloud Connect for Third-Party Payroll, Cloud Connect for Benefits
• A single, global system-of-record provides self-service capabilities and allows operational effectiveness across regions.
• Software-as-a-Service (SaaS) frees the company's IT teams from handling major, time-consuming upgrades
• The self-service system for managers and employees is intuitive and easy to use

Results

• The SaaS model lowers IT cost by 40 to 50 percent
• The company replaced more than 100 HR systems with a single system-of-record where all the data resides. Managers and employees have easy access to the relevant data for reports
• The self-service system empowers managers and employees. It improves insight, decision-making, and collaboration across the global workforce
• With a talent-management solution, managers understand the aspirations, capabilities, and costs of their organisations. The system helps improve employee engagement and retention

Download Aviva Case Study

Aviva is the world's sixth-largest insurance group, serving 53 million customers across the U.K., Europe, North America, and Asia Pacific. It is the largest insurance-services provider in the U.K. and one of the leading providers of life and pensions products in Europe.

Aviva's primary business activities are long-term savings, fund management, and general insurance. It has worldwide total sales of £45.1 billion and funds under management of £379 billion on 31 December 2009.

Aviva operates in Europe with a clear two-part strategy to capture the considerable opportunity in the region. First, Aviva Europe's "Quantum Leap" combines the previously federated system of 12 companies into a single, effective and efficient pan-European business (Aviva Europe SE). Second, the strategic development of a 58 percent holding in Delta Lloyd followed the IPO in November 2009.

In 2009, Aviva Europe generated £16.3 billion in sales (36 percent of the group total) through its retail and Bancassurance distribution channels. It made a significant contribution by delivering £797 million IFRS operating profit.

News and Blogs

Aviva reduces costs by 30% with cloud-based HR system

Why SaaS Trumps Traditional Software for Large Global Rollouts