SUPPORT

Support

Workday Support provides proactive, customer-centric support, ensuring that customers receive the maximum return on their Workday investment. Staffed with highly trained experts, Workday Support is available to you around the clock and around the world.

Support analysts are specialists in the capabilities and functions that make up the Workday service – whether it is Payroll, Benefits, Compensation, Accounting, and more. And, they also know the tools you'll use to configure and maintain your Workday system such as integrations, business processes, security, and reporting.

Working in collaboration with both you and the rest of Workday, Support regularly reviews your production issues with the Quality Assurance organization and provides you with direct access to Development where needed. Additionally, support analysts work in partnership with the Update team to ensure smooth and problem-free adoption of new Workday updates.

Multi-tenant SaaS

Multi-tenant SaaS ensures that every customer is on the same version of the software at any given time. As a result, no customer is left behind when the software is updated to include new features and innovations. Additionally, any bug fixes that are applied on behalf of one customer immediately benefit all customers.

Workday Community >>

Multi-tenant SaaS also enables an unprecedented sense of community. Because every customer is on the same version, the entire Workday ecosystem – including employees, partners, and customers - can connect and collaborate to share knowledge, resources, and learning. The Workday Community is a critical component to supporting customers and enables you to:

• Stay current with Workday including relevant news and upcoming events
• Access product documentation and other relevant product information
• Hear about Workday's future product strategy and roadmap and provide valuable feedback on future features
• Leverage the Workday Brainstorm to suggest enhancement requests or vote on existing enhancement requests