Workday's hosting operations, support services and implementation services will help both your project team and your workforce to operate independently and productively around the world. Customer service is one of Workday's core values, and our co-founder and CEO Dave Duffield is recognized throughout the industry for his commitment to customers.

Hosting Operations

Workday's hosting operations' engineers configure and maintain the hardware, software and secure environments needed to run your Workday applications. Our team, processes and systems are transparent, allowing your IT department to focus on other business needs.

Our facility and your data are tightly controlled, with minimal access points, the strongest encryption technology available, multiple firewalls and locked physical facilities. We also run secure, raided backups nightly and store your fully encrypted backups in fire-safe, off-site vaults.

In the event of unexpected emergencies, our systems remain reliable. We've configured all servers and other networking components in a fully redundant architecture. In addition, our facilities are equipped with supplementary power generators and air conditioners.

We also conveniently manage all hardware and software updates to your system. We schedule regular maintenance as needed, and we notify you in advance of any system downtime.

Support Services

Workday provides a dedicated account manager for project support and coordination. Your account manager is an an extension of your project team; he or she will advocate internally at Workday for your project and needs. Obviously, good business is about strong relationships, and our service experts take the necessary steps to build a long-lasting relationship.

For additional support, you'll use email access, internet resources and direct phone numbers to ask questions, log issues or search for incident solutions.

Implementation Services

We're prepared to work the way you want to work. We can collaborate with the third-party business partners of your choice, or we can provide our own experienced implementation consultants or integration engineers to supplement your project. Our architecture is flexible, and so is our implementation model.

To further support implementation, we look to our technology. Our data conversion tools take advantage of our web services architecture to ease mapping and data loads of your employee, organization and job data.

While our goal is to build a system that is so intuitive any internet user can immediately be productive, we realize training and education are still key to a successful project. For our early customers, our education program starts with a detailed product orientation and hands-on system training. We follow up with a business process workshop where we map your processes and configure Workday to meet your specific needs. And then, through almost constant contact, we transfer knowledge to your core implementation team.

As our education strategy evolves based on experiences with our early customers, we expect that customers and partners will have access to classroom experiences, online training opportunities and other knowledge transfer sessions to help build self-sufficiency.