KANA is a world leader in customer service technology solutions. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and web self-service. More than 600 companies worldwide have deployed KANA, including more than half of the world's largest 100 companies. KANA is a publicly held company. www.kana.com

Previous Business and System Challenges

• Former system was paper-based with a home-grown Microsoft SQL Server back end system; too expensive to maintain
• Need for more robust management reporting

Why Workday?

• Relationship, reputation, trust
• Integrated self-service capabilities for employees and managers
• Extensive reporting and ability to create or customize reports
• Ability to integrate with internal systems and ADP Payroll
• On-demand model, which eliminated in-house maintenance costs
• Opportunity to partner with Workday on development efforts as the first customer