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Workday and Aviva

Aviva

"Workday provided the lowest-cost option for us to bring all of our regions onto a single platform while providing real-time information to our managers."

Bruce Jennings
Group HR Transformation Director

Aviva

Overview

Aviva is the world's sixth largest insurance group, serving 53 million customers across UK, Europe, North America and Asia Pacific. They are the largest insurance services provider in the UK and one of the leading providers of life and pensions products in Europe. Aviva's main business activities are long-term savings, fund management and general insurance, with worldwide total sales of £45.1 billion and funds under management of £379 billion at 31 December 2009.

Aviva operates in Europe with a clear two part strategy to capture the considerable opportunity in the region: firstly Aviva Europe's "Quantum Leap" which is transforming the previously federated system of 12 companies into a single, effective and efficient pan-European business (Aviva Europe SE) and, secondly, the strategic development of our 58% holding in Delta Lloyd following the IPO in November 2009.

In 2009, Aviva Europe generated £16.3 billion of sales (36% of group total) through its retail and Bancassurance distribution channels making a significant contribution to value creation and delivering £797 million IFRS operating profit.

Challenges
  • Had different versions of the traditional vendor's software running on various regional servers, making maintenance difficult and costly
  • Could not scale the legacy provider's software into a global, company-wide system that could be adapted to all markets, which was necessary to gain visibility into key data
  • Software had no self-service functionality, so HR was burdened with many transactional tasks and couldn't focus on strategic company initiatives

Solutions
  • Workday Human Capital Management
  • A single, global system-of-record that provides self-service capabilities and allows operational effectiveness across regions
  • With software-as-a-service (SaaS) no need to do major, time-consuming upgrades
  • Intuitive, easy-to-use interface for manager and employee self-service

Results
  • Anticipated 40-50% cost reduction once legacy systems are decommissioned
  • Replaced more than 74 HR systems with a single system-of-record where all data can be easily accessed and reported on
  • Managers and employees will be provided self-service as well as improved insight, decision-making, and collaboration across the global workforce
  • With a talent management solution, managers have a greater understanding of the aspirations, capabilities, and costs of their organizations, which helps to improve employee engagement and retention

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