POS-00553 - Engagement Manager - East


The Professional Services Engagement Manager will be responsible for ensuring the successful implementation of the Workday solution on some of our largest projects. The Engagement Manager will drive the client implementation and will be involved in the development of several key project deliverables (e.g., charter, project/staffing plan, issue logs, etc.) and work with the Client project manager to resolve issues that stand in the way of project success. The Engagement Manager will also be responsible for managing to the agreed to budget and delivering the project profitably.
Position available in Pleasanton, NY Metro, Atlanta and DC.


Responsibilities/Experience/Skills/Education:

  • Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW.

  • Previous experience with a major systems integrator and/or an enterprise software company a plus.

  • Become an expert in Workday's Implementation Methodology and use it on all engagements.

  • Previous service sales experience a plus. Successful candidates have a balance of functional (business) and technical experience.

  • Assist in the transition of the customer from professional services to product support.

  • Business development skills.

  • Experience implementing Workday, Oracle, SAP, PeopleSoft or similar application.

  • Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes.

  • Ensure projects are properly planned and staffed.

  • Project Management experience.

  • Identify opportunities to position other service offerings.

  • Project manage 1 - 2 large Workday product implementations (fees > $1,000,000).

  • Excellent organization, time management, and communication skills.

  • Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW.

  • Consulting experience either as an internal consultant or with a consulting/software company.

  • Passion for customer service.

  • Ability to travel up to 75%.

  • Knowledge of Internet technology.

  • Ensure the client takes advantage of Workday best practices.

  • Working knowledge with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement.

  • Be a liaison for professional services when interacting with sales and/or development.

  • 3+ years experience project managing HCM, payroll or financial implementations for larger, more complex organizations.

  • Present at Executive Steering Committee meetings.

  • Ensure the client can serve as a reference upon completing their implementation.

  • Ensure the project is delivered within the budget outlined in the SOW.

  • Service industry experience a plus.

  • Provide guidance and mentoring to those Professional Service resources working on their implementations.

  • Work with Delivery Assurance to ensure compliance with agreed to checkpoints.

  • Demonstrate competency in the Workday product suite - HCM, Payroll, and/or Financials.


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Workday is an equal opportunity employer. Workday seeks to have the best and most qualified workforce and, as a result, bases all employment related decisions on an individual′s merit and qualifications directly related to professional competence. We don′t discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, or any other characteristics protected by law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.